Amazing customer service! Read why.. This is an amazing store! Why? 1) They find the item with the lowest price and buy it for you. 99% of the goods are always in stock, if the goods need to be purchased specifically for you, there is a special mark that warns you about this. 2) They have an amazing customer service. I ordered goods to Turkey, but I did not know that cosmetics cannot be imported to Turkey. As a result, the TesterKorea store helped with the return of the goods back to Korea and sent it to my friends in another country. What store would do that for a customer? Nobody! Those people who complain that the goods were sent to them for a long time apparently do not understand the symbols on the site and ordered something rare. They could easily refuse a rare position in the order. I liked the store very much, I recommend!

Very good shop! They did take a few days to pack and to send, but I think it's totally fine. The items were securly packed - I ordered eyeshadow and was afraid it might break, they give lots of freebies which I was surprised by (I got a mini sunscreen, a lip tint and some serum samples + a free ffp2 mask). Shipping is quite expensive, but that's kind of implied when you have items sent from Korea. So I already knew it would be expensive. You can choose cheaper options, but I chose Fedex Express which was more expensive. But everything worked well. Keep in mind you have to pay customs too though! So all in all I had a pleasent experience and I will definetely order again, since the range of products is really nice!

Satisfied with the service I've ordered a few times in 2015, 2017 and twice this year. From what I understood, there's been some changes in the teams and issues so I will only talk about my recent experience. This year, I've been using the request items service and I'm quite satisfied with it. The commission fee is not too expensive. I had to contact the CS team because I ordered products for a birthday and was late. I was worried I would not receive my items on time and asked them to take care of my order quickly. The CS team has been very helpful, they advised me to change the delivery method and were fast to ship the items so I could get them on time. Thanks to the service, the birthday was unforgettable and I'm very grateful for that. Please note for Fedex shipping option, Fedex will claim to pay some processing fees after shipping. It's not specific to this website but to Fedex. In addition, on the website, I may be wrong but I believe many items are not in stock, so when you order, there will be a delay, they will buy the products from different places/websites and then when they will have received everything, they will process to shipping, which is why orders may take some time to be sent. Overall, I will continue to order again and hope the website will continue to exist and deliver a good service.

Very unpleasant experience Hello! I received a parcel from Tester Korea today. Even thought the items I bought are very nice, I had a very bad experience. Unfortunately, I had to pay €50 and collect some paperwork for customs clearance in my country Latvia. I bought 6 items: two compact powders, one eye pad pack, mascara, eye liner and eye brow kit. I paid for it around €80, plus €50 for customs clearance. I don't think it was worth it. My country Latvia is steeling from citizens, and that is very sad... I won't be buying from you in the future anymore, because I have to go through so much hustle and headache to receive my parcel. I think that it could be cheaper and more pleasant for customers if Tester Korea could include customs fee in their service.

Happy customer Processing and packing took 6 days then my items quickly arrived in the UK. Shipping was expensive because k packet isn't being used for UK orders anymore, a few shops like testerkorea aren't even shipping to the UK at all anymore so given the circumstances I understand the more expensive shipping. Everything arrived well packaged and safe. Even with expensive shipping everything worked out much cheaper than it would have been from anywhere else so I'm very happy. The order cost £40 before shipping and I didn't get any customs fees.