I’ve had issues with this company.. I’ve had issues with this company before where I bought something that didn’t work immediately. I put that aside bc I loved the pipe style vape battery so much. It lasts longer than any vape battery so I ordered two more. Received a tampered package (not hempers fault) but it took them over a month to finally send me a replacement. When I got the replacements they weren’t the style I recall ordering and also the battery doesn’t work with most of the cartridges I try. Not spending any more money here. Go elsewhere.

A waste of time Ordered Dec 5 wrong item sent I wanted to return or replace I'm still waiting 30 days later with zero resolution it should not take 30 day Horrible customer service any call I made was hung up on with promises of a call back never happened I WAS a regular customer of Hemper not anymore if this is how its handled I'm disgusted. Save your time and money go elsewhere.

10/10 would recommend Had issues originally receiving the package but Dallas with Customer support was very helpful with a response within the day. Through the protection plan, they were able to resolve the issue. The product itself was amazing! We had the XL Camp Out Box. Definitely worth the price and the protection plan. This set has quickly become our favorite!

Quick and Helpful I had an issue with my rewards points. I emailed the customer service about it, and received an answer the next day! Not only had the issue been resolved, I was given a few extra points which I greatly appreciated!

Not resolved I I as told I ordered 2 February boxes yet I didn’t. I’ve been a customer for years now and always look forward to receiving my boxes. I have a glass curio cabinet where I display them. Not having one really upsets me.