Overall odd and not great When I sent my initial email, I gave every detail needed to fix the issue. I gave the order number, exactly what product wasn't working...explicit info. However, the response I received clearly showed no one read the actual information I so purposefully included to make this process easier. I was asked to send a picture of the broken glass...but it was not a glass issue. I then explained (again) the vape wouldn't work and I was unsure how a video would help. I was asked to send a video again. I did but explained it made me uncomfortable having a video of me trying to vape because I work in the school system. But also...sending a video to a total stranger is weird and there was no way to not include my face due to the product I was having an issue with. My husband, who works in marketing, also thought it was very odd. I like the website and products but am just kind of thrown off by my customer help experience. I've even told my friends about the site but now...I don't know. Just left a bad taste in my mouth.

30 days since placing my order and still haven’t received it. I placed an order 2 November and still have not received, it’s 2 December today. I have reached out to this company twice and have gotten no help and no information on when my order will be shipped. Apparently, they don’t ship all of their products themselves and rely on other shipping companies to do that but they don’t tell you that when you purchase and also have done nothing to find out why my item hasn’t been shipped to me yet. It’s been 30 days since placing my order and no delivery. Terrible customer service.

Dallas was very understanding and… Dallas was very understanding and helpful. He resolved my issue quickly.

Unhelpful and passive aggressive at best Unhelpful and passive aggressive at best. When asked for help with a obvious refund was unable to support my request in any way and was generally about as frustrating as talking to a wall.

I had an item I wanted to buy and add… I had an item I wanted to buy and add to my next order, for convenience, and shipping. I got a quick response that that wasn’t possible, but gave me a credit towards shipping, and clear instructions on how to use it, so, I not only placed my order immediately, but added to it! Thanks for the great customer service