atrocious customer service! The website makes it easy to order. After that, good luck. I placed my order almost two weeks ago. I’ve been asking for shipment status and still have received no information. The link I was initially sent with shipment tracking info yielded nothing. Just a blank screen. Someone replied to my initial inquiry indicating I’d receive a reply subsequently on my shipment status - nothing. I’d rate the customer service as abysmal. Here’s a tip Druksell - when you inform a customer that they shall receive follow up in a specific time frame - it’s a good policy to take action on what you committed to doing!

Highly Recommend Highly Recommend I am so glad that Druksell makes it so easy to access my favorite Bio Tea. It takes me back to beautiful Bhutan. Quick process to order, good shipping rate and timely delivery. Thanks!

hasn't arrived, can't track hasn't arrived, cannot track

I'm satisfied with your delivery. I'm satisfied with your delivery. I just have 2 comments: 1) It was quite difficult to unpack. Try to use a packing technique that is easier to unpack. 2) Please do not state email address on the package, it is a sensitive personal information that can be misused.

Placed an order on 12th June Placed an order on 12th June, today is 15th Aug still product not received nor any proper reply.