Ordered universal drop links but never… Ordered universal drop links but never arrived. not managed to get to any sort of conclusion.

Customer service? Where? Ordered a set of spacers for my Audi A4 b6, rears didn’t sit flush to the hub, contacted them and they expected me to pay for postage back for an item they shouldn’t be selling???? being unfit for the purpose they advertised. I was also told through email that no where on their site does it state they fit my car, but in order to get to the product i purchased, I had to choose my car from their list of vehicles….. nice try. I had already taken screenshots of the item on their site and had done a video of me selecting my vehicle from their drop down list and being brought to the item I had purchased. Luckily with all my evidence and the fact that I had paid through Clearpay, I got a full refund from Clearpay. Spacers are now sat in my shed. The return policy is an absolute joke and makes it virtually impossible to return items. Oh and it was definitely you who I purchased it off, I also have all the emails, photos and videos before you pull the ‘we don’t have any record of sale or any emails off you’ excuse. Edited: that’s incorrect, no one offered to pay for return shipping, I have all the emails and in non of them does it say anywhere you covering cost of return. In actually fact I got list of ‘terms and conditions’ to meet in order to return the items. Your return policy states if item has been fitted to a vehicle it can not be returned, so me simply trying to fit the spacer to the hub to find it didn’t fit actually made my return impossible under you conditions of return. Like I said previously, you make it impossible to return items. I’m not engaging in any more communication with you, as far as I’m concerned, you should of rectified it when I contacted you. The review stands.

Amazing customer service Amazing customer service, literally one of the best companies I’ve dealt with! Received my new suspension within 48 hours of ordering ready to fit on my next day off a few weeks later but when it come to fitting I had realised I had ordered the wrong set.. After emailing customer service and explaining what I had done I was told I was pass the reruns date but honoured the return and within them receiving my return I had an email that same day that my correct suspension was out for delivery and I received them on the Saturday. 100% recommend stanced uk to anyone looking for a good quality product with amazing customer service and after care. Merry Christmas to the the team Regards Glenn Hodges

Hi I need help 1 month ago I bought… Hi I need help 1 month ago I bought coilowers stance+street to vauxhall Insignia estate after 1month rear right absorber start knock I send few emails because I would like replace if is possible (2yrs warranty)please help me.Thank You

Ordered spacers for my vw,but I ordered… Ordered spacers for my vw,but I ordered wrong ones..oops...got in touch and stanced explained returns policy,which I followed and by next day after returning wrong spacers they sent me replacements straight away...first class service no fuss or hassle involved...awesome service and will deffo be ordering from stanced again..