Stance + Ultra Coilovers, Good Customer Service I ordered a set of stance + Ultra coilovers and had them fitted a year ago. They provide a good ride and plenty of adjustment for lowering the vehicle. I have them lowered all the way which I think may have caused some increased wear but I emailed stance and got a very fast reply with a new set of shocks sent out within a day of emailing

Cheap rubbish Cheap rubbish! bought coilovers for my vw t6, under 2 years old and the forks are both leaking on the front with a horrible knocking coming from them. Bought from eBay, contacted to get sorted under warranty but was brushed off telling me they had probably been installed by the mechanic using grips. I’ve had them taken out by another mechanic who has verified there are no grip marks on the forks. Messages were just ignored on eBay and they made no attempt to rectify their faulty forks!

Coilovers bought Coilovers bought, Failed 1 year later, Stanced admit item faulty NO REFUND I Purchased the Stance Ultra Coilovers Suspension Kit BMW E46 Saloon & Coupe (98-05) Petrol from eBay Been fitted for a year and the rear struts have leaked all over my rear suspension causing the rubbers to deteriorate and causing it to fail an MOT. I was forced into replacing them with stock shocks because I needed my car for work. Stanced-UK admit the parts are faulty but refuse to refund me for them. They are meant to be under a 2 year warranty. Stanced-UK will only replace the parts leaving me well out of pocket. EDITED TO REPLY The parts in question are not 18 months old they are 1 year and 2 month. They were purchased on the 4th Aug 2021 and fitted 2 weeks later by a fully qualified BMW mechanic. They never lasted a year because the car failed its MOT in 2022 because of the suspension leaking. I do not want a replacement because I have been forced to replace them already. I have been in touch with trading standards who are looking into the case along with a solicitor who is going to put a claim through the small claims court. I require a refund not a replacement. Your parts leaked and cost me more damage and I have no faith in a product that lasted less than a year and cost me £300 So please can I have a refund so I am not out of pocket. I bought the shocks off you not off stanced so it is you that is responsible not them.

Customer service? Where? Ordered a set of spacers for my Audi A4 b6, rears didn’t sit flush to the hub, contacted them and they expected me to pay for postage back for an item they shouldn’t be selling???? being unfit for the purpose they advertised. I was also told through email that no where on their site does it state they fit my car, but in order to get to the product i purchased, I had to choose my car from their list of vehicles….. nice try. I had already taken screenshots of the item on their site and had done a video of me selecting my vehicle from their drop down list and being brought to the item I had purchased. Luckily with all my evidence and the fact that I had paid through Clearpay, I got a full refund from Clearpay. Spacers are now sat in my shed. The return policy is an absolute joke and makes it virtually impossible to return items. Oh and it was definitely you who I purchased it off, I also have all the emails, photos and videos before you pull the ‘we don’t have any record of sale or any emails off you’ excuse. Edited: that’s incorrect, no one offered to pay for return shipping, I have all the emails and in non of them does it say anywhere you covering cost of return. In actually fact I got list of ‘terms and conditions’ to meet in order to return the items. Your return policy states if item has been fitted to a vehicle it can not be returned, so me simply trying to fit the spacer to the hub to find it didn’t fit actually made my return impossible under you conditions of return. Like I said previously, you make it impossible to return items. I’m not engaging in any more communication with you, as far as I’m concerned, you should of rectified it when I contacted you. The review stands.

Fantastic company. I've purchased from Matt and everyone at Stanced UK for years, my most recent investment being an Airlift Performance kit. Always willing to help, always willing to go the extra mile when it comes to customer satisfaction. I can honestly say, I'd not have to think twice about purchasing anything else from them, or even asking their personal advice about my car. 10/10 would bang.