They make it impossible to cancel I've been trying to cancel this membership ever since I signed up. I don't want it and the clothes are really ugly. Like grandma ugly. I have called support but they weren't able to find my account. It is under my phone number and my email. I'll have to dispute these charges if I can't cancel this. I've tried calling again but my work hours make it really hard for me to call during business time. I've also reached out via email and on social media and I'm talking to robots so no one can help me.

This company is a complete scam This company is a complete scam. I returned my last 3 items in September and was told I needed to do so, by their customer service representative, to cancel. Once they received my items, I called back in October and canceled. I was told, “ you have no outstanding items and we’ll cancel your account.” I received my confirmation email and moved along. A month later, I’m fighting a claims investigation with my bank because they charged me 200.00 stating 2 of the items were not returned. I didn’t keep their items and they already confirmed once the items were returned but now I have to fight to get my 200 back and that’s just very frustrating. Save your money and spend the extra 20.09 a month to do the style trial with Express. Better clothes, faster turn around and they’re not a scam.

As everyone else has mentioned As everyone else has mentioned, you have to call to cancel. It also has to be done during their hours which I believe are east coast, which makes it really difficult with my work schedule. There is a law that was passed making this illegal, I can't post the link to it as this site won't allow it. You can Google Senate Bill 313. Although they aren't in California, this still covers consumers in California! Perhaps this company should change their policy before they get reported. I have tried a few times now to cancel to no avail. That alone is enough to not want to use this company! Aside from that, the clothes are just ok, and the price really doesn't justify the amount of items you actually get in a month's time. I wish I would have read these reviews before getting sucked into this company!

If I could give it zero starts I would - Scammy If I could give it zero starts I would. Signed up for a free trial, couldnt find enough things I liked for it to be worth it. Tried to cancel through their website, but they make you call on the phone. I tried email directly, they refused to process the cancelation on the phone. Their phone lines are only open M-F office hours, when I *also* work, and when I took break time to try, couldn't get on the line with anyone. Tried again today, got someone, they made me answer a million questions about different prices I might accept to stay even though I told them flat out I just wanted to cancel. They also won't refund for the month they charged, even though I didn't use the service, AND they won't let you use the month you already paid for unless you call and cancel directly on the day it renews. They'll only cancel if they can take away access for the time you've already paid for. Absolutely ridiculous. They're clearly running off making it impossible to cancel without losing a bunch of your time and money.

I've never actually received a box from… I've never actually received a box from them. I started getting billed monthly and despite having documented emails to the company requesting them to stop billing, they continue. I've now been billed for three months and have never received anything. I'm disputing with my credit card.