Poor Policy! The shoes purchased did not fit and your company would not take them back unless I paid the shipping to China! They also initially offered me a 15% refund, which was ridiculous! After several emails back and forth, and a LOT of my time and effort, I finally was able to get a 75% refund. That was almost acceptable, but then I was stuck with a brand new pair of shoes that I couldn't wear! Your company either needs to stand behind your products in a MUCH better fashion or make it clear before a customer orders that you have NO return OR refund policy!

You won't be able to returned anything You won't be able to returned anything, I order a sweatshirt even though I followed their size chart it was too small, I was offered a refund off 50% of the cost of the item and keep it, plus coupons for further shopping, to me it doesn't make sense to keep something that it doesn't fit. Customer service is terrible. Don't shop from this website not worth it :(

Full size too small Man, I wish I'd read these reviews before ordering. I've had similar experiences with other Chinese companies, so should have known better. Astonishingly, I actually like the red suede slip-ons they sent (the chemical smell is because these aren't leather, they're made from petroleum products), but even though they're marked EU size 40 (women's US size 9), they're at least a full size too small. We'll see if I can get any customer service, otherwise, I'll just have AM Ex dispute the charge. Caveat emptor!

Horrible Company Giving 1 star because there is no option for 0 star. Ordered Birckenstock shoes for my wife for Christmas. I've now sent four different emails to them trying to get a different size and they will not respond to anything. I've sent them my order number, receipt, and explanation of everything. I'll never use this company again and will continue to write negative reviews for them. Lesson learned. Never again with this company.

Boots were a whole size too small Boots were a whole size too small. They were advertised as Women's size 12 in American sizing. When they arrived, they were size 43, which is European sizing (approximately size 11 American). However, my European size is 45. I know this because I have several pairs of shoes and boots from Italy. All size 45 and fit great. Return policy is a nightmare and not worth it. Shirt material was flimsy and had a clammy, rubbery feel to it. Also sized way too small, even going by exact cm measurements. Chinese scam ripoff. Should we be surprised? Save your money and shop elsewhere online.