Horrible Company Giving 1 star because there is no option for 0 star. Ordered Birckenstock shoes for my wife for Christmas. I've now sent four different emails to them trying to get a different size and they will not respond to anything. I've sent them my order number, receipt, and explanation of everything. I'll never use this company again and will continue to write negative reviews for them. Lesson learned. Never again with this company.

Poor Policy! The shoes purchased did not fit and your company would not take them back unless I paid the shipping to China! They also initially offered me a 15% refund, which was ridiculous! After several emails back and forth, and a LOT of my time and effort, I finally was able to get a 75% refund. That was almost acceptable, but then I was stuck with a brand new pair of shoes that I couldn't wear! Your company either needs to stand behind your products in a MUCH better fashion or make it clear before a customer orders that you have NO return OR refund policy!

Lousy product, NO SERVICE! I recently ordered a pair of moccasins. I received them-the stitching is coming apart in one, the leather is a very cheap grade & they are poorly sized & made. I immediately sent a request for return info & reimbursement. It has now been several weeks -I received NOTHING! NO CALL, NO CORRESPONDENCE! RIPOFF! SAVE YOUR MONEY-shop elsewhere!!

False advertising Ordered 2 pair of shoes. I contacted them for shipping status and was told the wedges I ordered were out of stock and it would be a long time before they are in. The "HEY DUDE" canvas shoes I ordered arrived from China, generic and cheap. False advertising on their website. I have reached out for refund...we'll see.

Full size too small Man, I wish I'd read these reviews before ordering. I've had similar experiences with other Chinese companies, so should have known better. Astonishingly, I actually like the red suede slip-ons they sent (the chemical smell is because these aren't leather, they're made from petroleum products), but even though they're marked EU size 40 (women's US size 9), they're at least a full size too small. We'll see if I can get any customer service, otherwise, I'll just have AM Ex dispute the charge. Caveat emptor!