Overpriced product & never recieved Ordered an overpriced hand sanitiser on the 18/04/20. Tracked it after not receiving and found on the DPD site that it had been 'Disposed of Leaking'. Contacted Mr Pets 7 times now via Email & Twitter with no response. They seem very keen on posting 5 star reviews on Twitter but not responding to complaints. Will never use again.

Ordered 3 items only received 1. Ordered 3 items only received 1. Only reply to emails over the last week seem to be automated telling me the order is now showing as delivered despite fully explaining the issue several times. If these reviews are monitored, please confirm dispatch/delivery date for the missing 2 items or offer a refund, next step is involving card fraud department to pursue. Order #000047354

Awful customer service Awful customer service THIS IS MY SECOND TRUST PILOT REVIEW. Responded to Mr Pets request for order number etc, as no goods been dispatched for order placed 17th March 2020 for hand sanitiser. Requested refund as no good received. No response. Will be taking this further with my credit card provider. DO NOT ORDER FROM THIS COMPANY.

does not care about animals or employees they fired me after 3 days for pointing out that their animal husbandry (3 ball pythons in poor condition with no humidity, functional heat source, and a single litterbox as a hide). being a snake owner for years and thinking this is what i was hired for, i was quite disappointed when they forced me to be a cashier given me mentioning that i am on disability from back problems and working that position in the past has worsened them. the management does not have the money to properly provide for the animals or pay employees a fair wage- when i worked at the location in Victoria, BC, there were max 3 employees working at anytime for a busy pet store. management told us "no time allowed off" was allowed in December, which i'm not sure is legal. there was also no training provided for the positions i was expected to work. then they did ye ol reliable, fired me because it "wasn't working out". Never late, never missed a shift, worked hard for that place because i believe in better animal welfare. nope. fired for no reason. meanwhile they are "desperate for employees". DONT WORK HERE.

Order never received. Update: Finally arrived Placed an order for 1 bottle of hand sanitizer on 03/04. Money taken, confirmation email received, then silence. No despatch email or tracking number. Emailed "customer services" but got no response, just chased and have been told it's been delivered! We've been in for the entire time and have not received goods. Would not recommend using this company Update: Upon further pressing I now have my delivery. After eventually receiving the tracking number it appears something went wrong with the delivery as it shows dispatched on the day I purchased.