Awful customer service Awful customer service THIS IS MY SECOND TRUST PILOT REVIEW. Responded to Mr Pets request for order number etc, as no goods been dispatched for order placed 17th March 2020 for hand sanitiser. Requested refund as no good received. No response. Will be taking this further with my credit card provider. DO NOT ORDER FROM THIS COMPANY.

Mr Pets is no longer trading The Mr Pets website shows that the trading company is number 52700, with registered office Kingsway House, Havilland Street, Guernsey, GY1 2QE. This company was dissolved on 28 January 2020. This can be easily verified by searching for the company number on the Guernsey Register (greg.gg). So all of those people like us that have ordered and paid for hand sanitiser and not received it will be left out of pocket. It's a scandal that individuals behind this business think that the current crisis is an opportunity to rip people off at their time of need.

Not happy I ordered 3 bottles of Zidac hand sanitiser gel on 17th June (£9.29 per bottle) and am still waiting for them. I have emailed customer services twice but no reply. I had previously ordered two bottles at the beginning of lockdown when it was very difficult to get anywhere else and Mr Pets were charging £32 per bottle for the same product!!!!! Not impressed with the profiteering or the total lack of customer service.

does not care about animals or employees they fired me after 3 days for pointing out that their animal husbandry (3 ball pythons in poor condition with no humidity, functional heat source, and a single litterbox as a hide). being a snake owner for years and thinking this is what i was hired for, i was quite disappointed when they forced me to be a cashier given me mentioning that i am on disability from back problems and working that position in the past has worsened them. the management does not have the money to properly provide for the animals or pay employees a fair wage- when i worked at the location in Victoria, BC, there were max 3 employees working at anytime for a busy pet store. management told us "no time allowed off" was allowed in December, which i'm not sure is legal. there was also no training provided for the positions i was expected to work. then they did ye ol reliable, fired me because it "wasn't working out". Never late, never missed a shift, worked hard for that place because i believe in better animal welfare. nope. fired for no reason. meanwhile they are "desperate for employees". DONT WORK HERE.

Overpriced product & never recieved Ordered an overpriced hand sanitiser on the 18/04/20. Tracked it after not receiving and found on the DPD site that it had been 'Disposed of Leaking'. Contacted Mr Pets 7 times now via Email & Twitter with no response. They seem very keen on posting 5 star reviews on Twitter but not responding to complaints. Will never use again.