Last year I would have given 5 stars Last year I would have given 5 stars, but this year, when I renewed, the website was not working properly. Had to contact therapetic twice to get the issue resolved. And still, the website is not updating the records. SOmeone needs to check the website and make sure it is running properly. Other than that, all is good. Form letters are great and get the job done.

Your site was very confusing Your site was very confusing. I made numerous requests for your help, to no avail. I only got help via phone after more than 3 weeks of calling daily. Thankfully I finally got a call back, & the gentleman on the phone was able to set up my purchase of pkg. Then I was finally helped yet again to register my dog. All in all it was not an easy process. In future I would suggest than you send out the appropriate info. when requested, also reply to your phone calls, especially when someone tries daily for weeks on end. Thanks for finally getting me registered, Patricia Morgan.

Beware!! Beware!!! The Canadian business using the name TheraPetic with the web address ESApet.org is NOT the same as TheraPetic.org. DO NOT buy from them! They take your money and provide nothing!

When I renewed my pets letter it kept … When I renewed my pets letter it kept the date of 10/25/2016 and said it expired one year from that date. I renewed in October or November of 2017. Didn't give me a new date.

Would recommend! It was very easy to register my animal as an ESA. The only thing I would have liked is if they also sold ESA vests.