I ordered my dog's medicine on 12/2 … I ordered my dog's medicine on 12/23, it waws approved by my vet and faxed to KV supplies on 12/26. Nothing, no medications, excuses when I call customer service. Today, I was supposed to received a tracking number. No call back, nothing. Pathetic. I'm cancelling my order NOW.

Good company, gone bad. Save yourself frustration and do not order from this company anymore. I have placed orders with this company for years and never had a problem. Now I am experiencing really bad service. Promises of delivery dates broken, promises of customer service callbacks broken, wasted time on the phone with customer service. On my last phone call with customer service, I started asking questions about the company and was told KV was bought out by someone else. This most likely explains the decline.

Great Deals on Flash Sale I've ordered from KV for many years but have been shopping locally more so lately. I received an email regarding their "flash sale" and took a look. It was great! Got several discounted Lupine collars and leashes, cheap pet waste bags and several other great items. Reminded me why I started ordering from there so many years ago. Great quality, great price.

Excellent Prices, Need AutoShip Excellent prices and customer service. However, an autoship feature would be very helpful. As someone who often forgets her own Rx refills - and as the person who orders our pet meds but does not administer them- I often find us using the last pill on the same day the new shipment arrives because I ordered at the last minute! Having autoship, like my human pharmacy does, would be wonderful!

Product images and actual product do not match If I could give 0 stars I would. The product listing pictures were not what the product actually was. The title and picture of product were not the same. "It's your fault for not reading more carefully" was what I was told when I called after I received the wrong product. Horrible customer service, representative was rude.