Great service. Was able to speak directly with the pharmacist. She contacted the vet office as required for the prescription. Filled same day and was to me within two days by standard free delivery. Meds had great expiration dates with half the price of the vet office AND they are VIPPS accredited by the NABP, which every pet owner should check and verify. Great experience! They will be my go to pet pharmacy for everything.

They are incompetent They are incompetent. Called to place a prescription refill, she said she couldn't place the order that night (5:45 pm). Called the next day, that person couldn't find my account! It took her literally 15 minutes! Once she found it, it was another 10 minutes to complete the order. This is the last in a series of similar dealings with them, we're switching to another pharmacy.

If i could give zero stars I would If i could give zero stars I would! I ordered 10 heated water buckets a few days ago, they were on sale and had a discount code. I'm sorry I thought i found a good deal. I just got a call saying they discontinued the item because they wouldn't make much money on it!! Literally told me that! Then i went on their website and they didn't discontinue it they DOUBLED THE PRICE OF IT!! They took my money and then a few days later canceled my sale because they wont make a ton of money off of me???? False advertising, deceptive business practices and terrible customer service. They have lost the potential of thousands of dollars from me and my business. I didn't magically make up their pricing, they did!! I just accepted the offer. I just gave my money to another retailer instead.

DONT ORDER FROM THIS COMPANY!!!!! This company had my order for veterinary meds that had to be cold shipped and they held it for THREE WEEKS blaming it on the bad weather that was in Texas (they are not in Texas) even though neither UPS nor FEDEX nor USPS had delays of more than one day in those places. So I ordered at another place and called to cancel and then they sent my package anyway and billed me TWO WEEKS after I cancelled it. I sent them the cancellation confirmation and they still billed me. TERRIBLE CUSTOMER SERVICE!!!!!

Quick normal delivery KV has quick response to ship products as long as they are in stock. Lately been having trouble though with things I need to order being out of stock and the star rating may change for me if this trend continues. It is difficult when you place an order but run out of the supplement because they didn't come back in stock in time. You run around to find the product elsewhere and pay more then your backorder arrives and you are double stocked and double payed for awhile.