I AM NOT SURE WHAT TO MAKE OF THEM I tried to order prescription medication that required a prescription from my vet. After giving my credit card info it told me to click a link for instructions on how to get the prescription to them. The link did not work after many trys. The last time I clicked it my antivirus flagged that the sight was attempting to download multiple files to my device. I am now monitoring my account for fraud. I never got the medicine.

Company is awful to deal with Company is awful to deal with. Takes forever to get through and don't respond email in a timely manner. Placed an order over 3 weeks ago and called to get a status. CSR could not tell me what the status of the order. Needed to contact Pharmacy department for disposition. When challenged about the $$ already paid for the order - CSR said to me that $$ was preauthorized only - which is totally inaccurate - money was already debited/charged 3 weeks ago with no status on order fulfillment, delays in the order or anything. BUY ELSEWHERE!!!!!!! Be forwarned!

Great service. Was able to speak directly with the pharmacist. She contacted the vet office as required for the prescription. Filled same day and was to me within two days by standard free delivery. Meds had great expiration dates with half the price of the vet office AND they are VIPPS accredited by the NABP, which every pet owner should check and verify. Great experience! They will be my go to pet pharmacy for everything.

Product images and actual product do not match If I could give 0 stars I would. The product listing pictures were not what the product actually was. The title and picture of product were not the same. "It's your fault for not reading more carefully" was what I was told when I called after I received the wrong product. Horrible customer service, representative was rude.

Good company, gone bad. Save yourself frustration and do not order from this company anymore. I have placed orders with this company for years and never had a problem. Now I am experiencing really bad service. Promises of delivery dates broken, promises of customer service callbacks broken, wasted time on the phone with customer service. On my last phone call with customer service, I started asking questions about the company and was told KV was bought out by someone else. This most likely explains the decline.