DONT ORDER FROM THIS COMPANY!!!!! This company had my order for veterinary meds that had to be cold shipped and they held it for THREE WEEKS blaming it on the bad weather that was in Texas (they are not in Texas) even though neither UPS nor FEDEX nor USPS had delays of more than one day in those places. So I ordered at another place and called to cancel and then they sent my package anyway and billed me TWO WEEKS after I cancelled it. I sent them the cancellation confirmation and they still billed me. TERRIBLE CUSTOMER SERVICE!!!!!

Quick normal delivery KV has quick response to ship products as long as they are in stock. Lately been having trouble though with things I need to order being out of stock and the star rating may change for me if this trend continues. It is difficult when you place an order but run out of the supplement because they didn't come back in stock in time. You run around to find the product elsewhere and pay more then your backorder arrives and you are double stocked and double payed for awhile.

Good company, gone bad. Save yourself frustration and do not order from this company anymore. I have placed orders with this company for years and never had a problem. Now I am experiencing really bad service. Promises of delivery dates broken, promises of customer service callbacks broken, wasted time on the phone with customer service. On my last phone call with customer service, I started asking questions about the company and was told KV was bought out by someone else. This most likely explains the decline.

If i could give zero stars I would If i could give zero stars I would! I ordered 10 heated water buckets a few days ago, they were on sale and had a discount code. I'm sorry I thought i found a good deal. I just got a call saying they discontinued the item because they wouldn't make much money on it!! Literally told me that! Then i went on their website and they didn't discontinue it they DOUBLED THE PRICE OF IT!! They took my money and then a few days later canceled my sale because they wont make a ton of money off of me???? False advertising, deceptive business practices and terrible customer service. They have lost the potential of thousands of dollars from me and my business. I didn't magically make up their pricing, they did!! I just accepted the offer. I just gave my money to another retailer instead.

They're the best! I've been a customer of KV for almost 20 years, and they've never let me or my pets down. Prices are competitive, shipping is free, and their customer service is heads above everyone else - their people are courteous, friendly and professional. Plus they're the company I always go to for my pet's standard prescription needs. If their website hiccups, you can always call in and they'll take care of you in person. I recommend them to my coworkers, friends and acquaintances whenever they need pet supplies.