Amazing Experience, Wondering caring customer service with great products I had an amazing experience this was my first purchase and I will definitely be returning. Customer service was extremely fast and helpful and was a wonderful resource for my situation. I can say that I give the highest review and am grateful I came across this company for my purchase. Thank you for providing great products at great prices! Very caring customer service!

Very Poor Customer Experience Very Poor Customer Experience. I purchased the Eretic - Complete Snowscoot - Powder for my Son's birthday. Upon receipt my son got injured and was unable to ride the scooter. The scooter was brand new, unused, and I was unable to return the scooter simply due to me not having the original packaging. I even offered to fully package it up and send back myself. The companies return policy is "REQUEST. RETURN. REFUND. No questions asked." This was very unfortunately customer service by Jeff and I highly recommend using a different company to purchase your scooter from.

Stellar customer service!! I ordered two Giro helmets for my wife and me to ride our new mountain bikes. We received the two helmets five days later. We both tried on our helmets, and mines fit perfectly, but my wife did not. I went back and reviewed my order and realized I had ordered the wrong-sized helmet for her. Being on the west coast, I immediately sent an email so someone would receive it the following day. Jeff replied to my email that morning, which I was very impressed with because I figured it would take two, maybe three days, before I would hear something back. He set everything up for an exchange. I received the return label by noon and dropped the package off at USPS an hour later. A few days later, I got confirmation that my wife's helmet was shipped, and we will receive it soon. Excellent customer service and made the process easy. I would definitely recommend them to friends and family.

Amazing customer service Ordered a bike 2 days before Christmas. I ordered overnight, but due to the weekend UPS wouldn’t deliver in time. Someone from the company called me, explained the issue, and suggested we try FedEx ground since my state was so close. It worked, and my Christmas gift arrived on time! Definitely went above and beyond.

Awesome service!! We had a wonderful experience ordering my son’s scooter!! He changed his mind about which one he wanted….twice🤦‍♀️I emailed customer service to ask them about changing our order and they were extremely nice & patient with me!! We got everything on time & the order was just what we wanted despite the 2 changes🙌🏻 This will definitely be our go to scooter shop from here on out!