Awesome Product Awesome product and a great company. I have purchased multiple scooters and parts in the past and was always satisfied. Also, always had great communication.

Amazing customer service Ordered a bike 2 days before Christmas. I ordered overnight, but due to the weekend UPS wouldn’t deliver in time. Someone from the company called me, explained the issue, and suggested we try FedEx ground since my state was so close. It worked, and my Christmas gift arrived on time! Definitely went above and beyond.

100% 5-stars! Great Experience! Very pleasant email and phone communication that allowed me to get the right titanium bars for my son's scooter for Christmas. They arrived exactly on time, and he loves them. Although it probably won't happen, I'd love to see Broadway reopen their retail shop again. We would definitely become on-site patrons.

Great Customer Service I reached out to the company after placing my order because I wanted to confirm the order did go through. They were quick to respond to my inquiry and noted the email confirmation may have gone to my spam folder which I did find later. It seemed to be a real person who corresponded with me and was very professional. The order was received in a timely manner. The customer service seemed to be great which is much appreciated these days.

Very Poor Customer Experience Very Poor Customer Experience. I purchased the Eretic - Complete Snowscoot - Powder for my Son's birthday. Upon receipt my son got injured and was unable to ride the scooter. The scooter was brand new, unused, and I was unable to return the scooter simply due to me not having the original packaging. I even offered to fully package it up and send back myself. The companies return policy is "REQUEST. RETURN. REFUND. No questions asked." This was very unfortunately customer service by Jeff and I highly recommend using a different company to purchase your scooter from.