Great Bike! Took a while for me to figure out some of the assembly instructions, but it may have been because I was tired. I put it away til the next morning, reread the instructions and it made more sense. Needed to make a few adjustments after quick trial ride and then all was fine. It was "okay" comfortable with seat it came with but I'm glad I ordered the larger seat. It looks a little silly, but I don't care because it's comfortable! I've gotten a lot of compliments on the color (mint green). I thought the helmet was too small (ordered large), but after watching the online video, I realized I could adjust it and it was fine. All in all, I'm VERY happy with my bike and looking forward to many rides!

Thank you Cora from Sixthreezero Since January 5th, 2024, when I started communicating with Cora from Sixthreezero she has been very attentive, knowledgeable, and courteous. Being a fellow customer service representative, she has held my hand till the end! Whatever the inquiry, from January till now, she had an answer or did not mind doing the research to find the answer. During our last email conversation on April 26th, 2024, she went above and beyond, even though it wasn't protocol she was able to get me complementary replacment plastic grip stoppers and I couldn't be more thankful. Thank you so much Cora! She should be leading workshops on customer service because I am a satisfied customer.

Horrible costumer service for any issues Loved the bike! Unfortunately, mine was delivered bent/scratched up and after emailing, sending photos and following up for several months - no one has been able to assist in replacing the part. The continuous response from Marc has been that the part is not available and he does not have an eta for when it’ll be at the warehouse… it’s been one year!! Never again.

Great so far! Great so far! I wanted something that I could easily maneuver and get in some exercise outside! | love the smooth ride. If I had a critique it would be how hard it is to get the seat put together with the bike appropriately. It was easy enough to put together on my own until I got to that part. It took a while to get the hang of it. I was worried about stripping or tightening too tight or not enough and the seat sliding down or around!

Exceptional customer service! Incredible bikes! As basic as a missing nut/screw is for my Evryjourney 7 speed, I wanted original parts . I called Cora at customer service, requested a screw for the rack, and within a week, a packet was delivered with multiple sized nuts and washers...no charge...free shipping. That's what makes a great company with a great product! The bikes are incredible. My wife and I are in our 70's and we also just got the stepthru ebike. Can't speak enough about getting on and off, the comfort of sitting up straight and the fun having the power assist and using the throttle.