Good service. -

Great service/maintenance department I have not yet purchased a bike from them, but I can vouch for their service department. They are always friendly and helpful, and don't give me funny looks when I bring in our bikes that were previously bought elsewhere. We have old bikes and a one newer kid's bike, and we get the same great treatment each time. Prices are reasonable, especially for a specialty shop (not a box store). They genuinely want you to have a book biking experience.

Enjoy everything about this shop from… Enjoy everything about this shop from the sales, service and adjoining coffee shop. It's a great place to help out a beginner from supplies, bikes, service and support. Shopped many places and even had places that said only customers got to test ride bikes to another than wouldn't unlock the bikes for a closer look. Let's just say they went over the top to let me test ride several bikes, help me finish my selection process to loaning a bike when my ordered bike was taking too long. The service is above and beyond.

Excellent Product Knowledge and Service A cyclist’s bike shop that provides fantastic product support and recognizes my need to get back on the road - quickly (with a service appointment). Other shops want me to drop off the bike and they will work on it at their convenience - not Folsom Bike.

Bought Thule Bike Rack Bought Thule Bike Rack. Would have been nice if customer service representative had explained that a child bike, which I also purchased, would not fit without adapter. Ordered adapter, which needed to be shipped from Folsom store - with daily delivery. Waited 2 days, went back to store, no follow up on there part. Canceled my order. Purchased from another local store.