Great purchase I ordered my bike rack through the website but about 2 days later received an email with a coupon for $100 off. I called planet cyclery and although it took a few days and another phone call they gave me a refund to honor the coupon. Everyone I spoke with was kind and happy to help! I will definitely purchase from them again. My Saris bike rack is perfect, arrived with fast free shipping. Very happy with my experience!

One of my go-to website for my mountain… One of my go-to website for my mountain bike needs. I like the lay-out of the site, orders are processed quickly and packaged properly!

The pricing and "2-day" Shipping convinced me All my parts showed up and in somewhat of a timely manner. The rear derailleur was not attached to anything inside the box so it was just bouncing around in there which caused a few very small blemishes but nothing that concerned me. This is my first time buying from here and I was just happy to find all the parts I needed. I had already purchased all these parts from Universal cycles (there's a local store for me) but I returned them because of how much better the price was here. I saved $112 dollars which I will be using on more parts. Their selection appears to be great and they have competitive prices.

Really pleased with my first experience… Really pleased with my first experience with Planet Cyclery. I told them about my timing needs because of an upcoming gravel race and they had my new ZIPP wheels out the door quickly. Great personal customer service. I will be doing more business with them in the future.

Best customer service on the interwebz Best customer service in a while. A cross between Chic-fil-a and high end hotel Concierge. The shipping was super quick across the USofA. Wing delivered by a Bald Eagle wearing a wife beater and Jorts. Came complete with a six pack of Natty Lights and plateful of Waffle House hash browns. Most patriotic thing of beauty I’ve ever witnessed. The communication was lighting quick. They only use CB radio but the comforting tone Brian Delmotte used when he called me Good Buddy made me a customer for life. The handwritten note from the owner on the packing slip was unexpected from a Fortune 500 company but was a great touch. I had a difficult time setting up my watch since it was late at night and I was tired but they came through with the round the clock tech support and the bed time story. Thanks again for everything.