Best customer service on the interwebz Best customer service in a while. A cross between Chic-fil-a and high end hotel Concierge. The shipping was super quick across the USofA. Wing delivered by a Bald Eagle wearing a wife beater and Jorts. Came complete with a six pack of Natty Lights and plateful of Waffle House hash browns. Most patriotic thing of beauty I’ve ever witnessed. The communication was lighting quick. They only use CB radio but the comforting tone Brian Delmotte used when he called me Good Buddy made me a customer for life. The handwritten note from the owner on the packing slip was unexpected from a Fortune 500 company but was a great touch. I had a difficult time setting up my watch since it was late at night and I was tired but they came through with the round the clock tech support and the bed time story. Thanks again for everything.

Great purchase I ordered my bike rack through the website but about 2 days later received an email with a coupon for $100 off. I called planet cyclery and although it took a few days and another phone call they gave me a refund to honor the coupon. Everyone I spoke with was kind and happy to help! I will definitely purchase from them again. My Saris bike rack is perfect, arrived with fast free shipping. Very happy with my experience!

Fast shipping and great customer support Fair price and fast shipping. My item was missing its charging cord, but after a quick phone call Planet Cyclery customer support sent one via overnight shipping and I had it the very next day. I'm very pleased with the quick and helpful service.

Unbeatable price, excellent service The prices are unbeatable. The product is exactly what I wanted. The delivery was quicker than I expected, but I live in Salt Lake and the store is in Boulder, CO. I haven’t yet installed the derailleur on my bike, but I know that it will be perfect for my needs. SRAM Apex is the ultimate in affordable quality. Definitely do business with these guys. I can’t wait to do more with them myself.

Really pleased with my first experience… Really pleased with my first experience with Planet Cyclery. I told them about my timing needs because of an upcoming gravel race and they had my new ZIPP wheels out the door quickly. Great personal customer service. I will be doing more business with them in the future.