Poor customer service in warranty work I had great communication with Mike when he was trying to sell me a bike. But the customer service after the purchase of my bike has been disappointing to say the least. Several unreturned emails when asking for warranty repair reimbursement for services performed here in LA. I was supposed to receive $50 as reimbursement for that warranty work which never appeared. And after sending repeated emails asking for it without a response I figured it was a hopeless cause. I would absolutely think twice before spending thousands of dollars on another optibike. It’s really too bad.

I bought the Optibike RMC Commuter I bought the Optibike RMC Commuter. It took only 5 minutes to assemble out of the box. Very smart shipping box. The bike rides like a dream. I had a few smaller issues which Jim Turner fixed right away. He answers the phone himself and provides top shelf support. Ultimately, I had to make use of the return policy. The road I am on has many many potholes, and I have learned that the 24" wheels are super nimble, but cause too much vibration on bumps. I would buy one again.

These bikes still appear to be quiet… These bikes still appear to be quiet the bike with all the low power slow moving Chinese bikes; opti bikes are like a breadth of fresh air. The ride feels un inhibited like you are free in the wind. A couple on road bikes decided to pass me on a narrow dirt trail in which the speed I was doing felt comfortable; they seemed to pass me like I was another slow ebike. The trail went back to concrete and was quiet wider I passed them in just a few seconds and they scoffed at me and stopped. It was very odd but I kept going with a smile on my face and my pedals still like they were frozen in place.

Top-of-line, high-powered e-bike; with room for even greater innovation Pro's: Powerful and fast, sturdy and well-built (in USA) with high quality parts; good range and great hill-climbing ability; friendly, excellent and responsive service and back-up (Thanks, Jim!); 8 years and still running strong! Con's: can be unstable due to slightly high center of gravity (R15, especially if using range-extending 2nd battery off seat stem tube); gearing seems too low on my model, for my use and comfort, which makes it difficult to pedal (and work-out) when using power assist at faster speeds (a higher/wider gear range would add more versatility).

Optibike - High Performance eBikes Optibike - High Performance eBikes I bought my first Optibike (OB-1) in 2007 when I recognized that hub-motor eBikes do not work well on hilly terrain. Today I use one elite Optibike for commuting (22 miles RT) and another for off-road use (R15c). Both the machines and support team have been very solid and responsive. In summary, I have incredible respect and admiration for this entrepreneurial company. Christopher Pederson Las Vegas, NV