Optibike is reliable biking partner; builds high quality bikes A year ago I found Optibike and decided the best bike for me was the Rocky Mountain Commuter. It arrived July 31, 2018 in perfect condition and after a battery charge I began a summer of great rides on the hills and trails around Madison, WI. The bike came with every useful accessory needed; LED headlight, integrated rack with removable pannier, rear view mirror, bell, fenders, tail light, comfortable seat, and a powerful 500 watt mid-drive that handled every hill I encountered. Owner Jim Turner managed all the details in developing my purchase, and as an added bonus shipped me a free second 37 V. Li-ion battery. I get lots of comments from other riders about the attractiveness of my Rocky Mountain Commuter bike. I am very pleased with with all aspects of my purchase and riding experience with my RMC Optibike.

Top-of-line, high-powered e-bike; with room for even greater innovation Pro's: Powerful and fast, sturdy and well-built (in USA) with high quality parts; good range and great hill-climbing ability; friendly, excellent and responsive service and back-up (Thanks, Jim!); 8 years and still running strong! Con's: can be unstable due to slightly high center of gravity (R15, especially if using range-extending 2nd battery off seat stem tube); gearing seems too low on my model, for my use and comfort, which makes it difficult to pedal (and work-out) when using power assist at faster speeds (a higher/wider gear range would add more versatility).

Poor customer service in warranty work I had great communication with Mike when he was trying to sell me a bike. But the customer service after the purchase of my bike has been disappointing to say the least. Several unreturned emails when asking for warranty repair reimbursement for services performed here in LA. I was supposed to receive $50 as reimbursement for that warranty work which never appeared. And after sending repeated emails asking for it without a response I figured it was a hopeless cause. I would absolutely think twice before spending thousands of dollars on another optibike. It’s really too bad.

Great customer support and service Great customer support and service. I had a brake down on a E-bike purchased from another place. BIG MISTAKE! I called Optibike and he sent me the parts, walked me through the repair. I even received the part before he charged me.

Optibike is the best USA made bicycle… Optibike is the best USA made bicycle company there is Bar non. The CEO (Jim) is super nice and helpful. Customer support is top notch. I like it so much I owned 3 of there bikes. I have The original 400R (10yrs old And still working fine) Optibike, Which lead me to purchase the newer R8 for myself and the Pioneer Allroad For my wife. It’s expensive but is a very good investment that will last you a very very long time. Hope this help those who are on the side line wanting to purchase an Optibike.