Delayed AND mis-shipped RTT I pre-purchased the Alpha II IN EARLY Jan 2021 with a promised delivery date of Feb. The 1st update on delivery was in fact Feb - the last week! The RTT finally arrived the beginning of Apr 2021. For that, I cancelled 2 trips as a result. The kicker - I was shipped the wrong tent - the Alpha which is larger, heavier and more than I wanted. Herego, the exact reason I ordered the Alpha II. Knowing - after I uncrated, de-pkg'd - that further delays and yet another trip would have to be cancelled, I opted to stick with the Alpha. Have to say I am disappointed.

Need an aftermarket roof rack. Would have been nice to know. I purchased my roof rack based on the weight requirements in the listing for the tent I bought. There were no other dimensions or requirements listed telling the customer that I needed an aftermarket rack. There were no details listing how narrow the crossbars would need to be. When I got my tent and realized that I wouldn’t be able to use it with the equipment that I had, I reached out for more info and after having to reach out twice for help, I was told “it’s pretty easy to cut your own” Terrible service and I have not been able to use my tent yet. I was so excited to post photos with a great review as many others have, but I am so disappointed.

First ever rooftop tent so I don't have… First ever rooftop tent so I don't have a great point of comparison but I do spent a fair amount of time outside and this thing is rad. I couldn't believe how much cheaper it was than other rooftop tents and it seems very durable. I've used it twice so far and been very pleased. It's easy to put and take down, even the initial assembly was pretty easy. In fact, the installation manual was fantastic. Color photos, clean diagrams, plus clear and concise constructions. Very much appreciated. I can't see what else I would want or get out of a tent from another brand that costs 50-100% more. Highly recommended.

Amazing customer service, friendliest people I've had a couple issues but when I've notified the company they've gone so much further than necessary to make it right, even on the things where it's been a simple "Hey, just have the warehouse keep an eye on this". Always excellent service, will always be a repeat customer

Customer service Great company to work with. Had damaged merchandise,sent email about the issue and in less than 10 hrs a company representative handled the problem. Shipped out another item of the same purchase before I returned the damaged product. That's called trust and quick response time on Tuff Stuff Overland. Thank you