Just starting into the RTT world Just starting into the RTT world. We've been avid off-road enthusiasts for 20+ yrs. Our 1st night in the Tuff Stuff Alpha during a torrential thunderstorm was better than expected & we stayed dry. Shipping was as described with no problems. The Alpha RTT is the perfect size for us & our JKU. Roomy & comfortable. Looking forward to our future adventures in the Tuff Stuff Alpha RTT.

Delayed AND mis-shipped RTT I pre-purchased the Alpha II IN EARLY Jan 2021 with a promised delivery date of Feb. The 1st update on delivery was in fact Feb - the last week! The RTT finally arrived the beginning of Apr 2021. For that, I cancelled 2 trips as a result. The kicker - I was shipped the wrong tent - the Alpha which is larger, heavier and more than I wanted. Herego, the exact reason I ordered the Alpha II. Knowing - after I uncrated, de-pkg'd - that further delays and yet another trip would have to be cancelled, I opted to stick with the Alpha. Have to say I am disappointed.

Need an aftermarket roof rack. Would have been nice to know. I purchased my roof rack based on the weight requirements in the listing for the tent I bought. There were no other dimensions or requirements listed telling the customer that I needed an aftermarket rack. There were no details listing how narrow the crossbars would need to be. When I got my tent and realized that I wouldn’t be able to use it with the equipment that I had, I reached out for more info and after having to reach out twice for help, I was told “it’s pretty easy to cut your own” Terrible service and I have not been able to use my tent yet. I was so excited to post photos with a great review as many others have, but I am so disappointed.

Amazing customer service, friendliest people I've had a couple issues but when I've notified the company they've gone so much further than necessary to make it right, even on the things where it's been a simple "Hey, just have the warehouse keep an eye on this". Always excellent service, will always be a repeat customer

Alpha II Delivery of my tent took a long time, mostly because of port delays caused by COVID-19 impact on labor. The tuff-sfuff team did a great job communicating and providing updates.