Amazing customer service, friendliest people I've had a couple issues but when I've notified the company they've gone so much further than necessary to make it right, even on the things where it's been a simple "Hey, just have the warehouse keep an eye on this". Always excellent service, will always be a repeat customer

Great customer service Great customer service! Answered questions and shipped the product in time for our trip. Excellent quality material and construction. We installed the Shade Awning above the entry door on the side of a 1958 13foot Canned Ham shaped trailer. We did need to do a little modification on the installation.

Delayed AND mis-shipped RTT I pre-purchased the Alpha II IN EARLY Jan 2021 with a promised delivery date of Feb. The 1st update on delivery was in fact Feb - the last week! The RTT finally arrived the beginning of Apr 2021. For that, I cancelled 2 trips as a result. The kicker - I was shipped the wrong tent - the Alpha which is larger, heavier and more than I wanted. Herego, the exact reason I ordered the Alpha II. Knowing - after I uncrated, de-pkg'd - that further delays and yet another trip would have to be cancelled, I opted to stick with the Alpha. Have to say I am disappointed.

Good Customer Service! I was very pleased with Tuff Stuff Overland. They were upfront with some expected delays at time of purchase. They kept me informed of shipment status through the process. When my tent arrived damaged by carrier, I was able to speak with representative on phone and they started the replacement process immediately! I received my replacement via a different carrier about a week later in time for a already planned trip!! I cant wait to try the tent out!

Need an aftermarket roof rack. Would have been nice to know. I purchased my roof rack based on the weight requirements in the listing for the tent I bought. There were no other dimensions or requirements listed telling the customer that I needed an aftermarket rack. There were no details listing how narrow the crossbars would need to be. When I got my tent and realized that I wouldn’t be able to use it with the equipment that I had, I reached out for more info and after having to reach out twice for help, I was told “it’s pretty easy to cut your own” Terrible service and I have not been able to use my tent yet. I was so excited to post photos with a great review as many others have, but I am so disappointed.