Fantastic customer service Fantastic customer service! If you’re not 100% happy with your bicycle even 6 months after your purchase they will refund or exchange your purchase. No questions asked, they want their customers to be totally happy with their purchase.

disappointed, they cancel order without explanation. Ordered a beach cruiser 4/14/20 for our daughters 13th birthday May 20th. Received an email from them 10 days later cancelling the order saying it was at our request. Zero communication from the company. When I checked their website it said they’re not taking new orders between 4/16-5/1???? Now my daughter isn’t getting the bike she wanted for her birthday and I’ve still received no explanation or email from the company why the order was cancelled, though I placed it before the 16th. Pretty disappointing.

Pretty in pink… My bike arrived just in time to take on our camping trip! My son put it together with no problem. I tested it out and love it so far! I only wish I could have gotten yellow. Oh well it still rides great! Now my daughter-in-law wants one!

Firm Strong Bruiser 7 Speed Customer service seems to be great but bike is lacking. * bike had scratches on it from shipping although it seemed to be packed very well ***** shifts smoothly through all 7 speeds * crusier seat is terribly uncomfortable Overall rating is ok. Would not purchase another firm strong bike again. Bike is comparable to a cruiser that you could buy at walmart.

Cool bike Cool bike. Nice to ride. Never got a response from email support guy but maybe I wasn't supposed to respond via email. When I called number for support (easy quick adjustment) they were very helpful & wanted me to be happy with my purchase. I am very pleased as my kid really loves riding his new cruiser!