Make sure you really want what you order! Make sure you really want what you order, otherwise you’ll be out of pocket when it comes to returns. I placed an order for four t-shirts, two for me, and two for my partner. As with any online order, it a non-tactile experience and you’re purchasing purely based upon the imagine and a size guide, which as we all know rarely give you any idea of the actual product fit. This order had t-shirts in different colours and sizes, and the plan was to return what wasn’t suitable. Now here’s the fun part…. You place an order for multiple items, which is processed as one order, but if you return multiple items from said order each item is handled separately. R.A.D charges a £4.99 restocking fee, so if you return multiple items you pay a £4.99 restocking fee for EACH ITEM!! The returns policy does say that there is a restocking fee, but at the time of writing this, it states nowhere that it’s for each individual item. I’ve bought a fair amount from R.A.D since they first launched, but I won’t be buying from them going forward. Boo to you R.A.D 🖕

Waste of time I would give them a zero if I could. Their buying experience is horrible, you cannot get anything. This is the second launch where I attempted to purchase some shoes. Everything was crazy from selecting a size adding it to your cart putting your info in and putting your credit card info in and when you finalize the purchase it kicks it back and tells you sold out. All in like 20 or 30 sec. Freaking horrible and they have the nerves to say they use the same shopping cart system than Nike or nobull. No you don't, I buy shoes from Nike all the time and my purchases are secured during the process. I am done with them, many other options out there

Comfy shoes! -

Exceptional customer service. Holly is a credit to R.A.D I had a little issue with a pair of RAD’s which was unlucky but these things happen with a shoe. However, it was the service with dealing with the fault that was just amazing and shows exactly why RAD is becoming such a popular brand. Holly has went above and beyond trying to source me a solution for my fault and I just want to say a big thank you. Would recommend RAD 100% and will be definitely purchasing again from them in the future down to the exceptional service I received from Holly!

1 star is to good for this shoddy… Now updated as promised to 4 stars because R.A.D have finally decided to stand by their product and send me a new pair of trainers. Thank you very much. 1 star is to good for this shoddy business with appalling customer service and even more appalling manufacturing. Brand new pair of R-1, straight out of the box, never even on my feet and the sole is falling off. After a bit of googling, it seems their manufacturing is extremely poor and they produce a lot of defective footwear. Don't believe all their hype, still as cheap as possible made in China rubbish. All they care about is their stupid marketing campaigns and the money. So now I'm left with a worthless pair of rubbish only fit for the bin as they are not man enough to stand by their own stuff and cover warranty work for their own mistakes. Once they have your money, basically it's f off. No exchange, refund or repair but said I could get them repaired myself at my own expense. Don't even abide by consumer legislation in the country they supply their products to. Another lowlife company who really doesn't give a damn about their customers. Just overpriced, extremely bad quality and appalling defective manufacturing. Walk away. Don't give them a single penny. And dont be a sheeple, don't follow the pack. . Far better brands out there who do value their customers. Businesses like this deserve to go under. I will be reporting them for illegally denying a warranty claim on new unused footwear. Thieves and liars comes to mind. Update to their response. Several emails have went back and forth and no resolution was given other than repair them myself at my own cost! Update to their response. Proof that customer service is not paramount to this company and that they don't want to stand by their product. Plus they broke data protection laws by wanting the name and address of the person who bought them for me, someone who works in policing, which they were informed of. Neither do I have a brass neck to go and tell the person sorry you bought me fauly trainers at xmas, embarrassing both of us over a gift given with generosity. Nor did they deny that they have a serious amount of faulty manufacturing problems. Indeed they were forced to do recalls. Plus for all their mantra on environment.....here's another pair of trainers to join the rubbish mountains. Beware, there are reasons why they have so many poor reviews.