Amazing Customer Service After having a great initial experience with my Rad shoes, unfortunately I had an issue with a pair I purchased last year! I wrote to the customer service seeing if they could help as the shoes were less than a year old. Something similar had happened with Nike metcons I bought but their customer service was not helpful and disregarded the shoe fault completely even though they were within warranty. The customer service team got back to me within a day and without hesitation were happy to replace the shoes free of charge and I didn't need to send the old ones back! The shoes arrived within a week of the initial mail I sent (I live in Canada). Not only was the shipment so quick but the person I was dealing with (Anastasia) was very polite, extremely helpful and did not push back or disregard my issue! These days I find it quite difficult to get customer service that helpful and reciprocating to an issue with a product. No wonder you have grown such a huge fan base and I will continue to support Rad as a brand whilst I do crossfit! Lastly, although I had an issue with my shoes, these are by far the most comfy and sturdy crossfit shoe I have worn. Finally there is a crossfit shoe that can be used for running workouts without being too flat! Keep up the amazing work Rad Global!!!!

Customer service is very efficient 💯💯 Customer service is very efficient 💯💯 Very attentive And they master their subjects to perfection Je suis 100% RAD

Waste of time I would give them a zero if I could. Their buying experience is horrible, you cannot get anything. This is the second launch where I attempted to purchase some shoes. Everything was crazy from selecting a size adding it to your cart putting your info in and putting your credit card info in and when you finalize the purchase it kicks it back and tells you sold out. All in like 20 or 30 sec. Freaking horrible and they have the nerves to say they use the same shopping cart system than Nike or nobull. No you don't, I buy shoes from Nike all the time and my purchases are secured during the process. I am done with them, many other options out there

My shoes were stolen when delivered My shoes were stolen when delivered, Anastasia helped me get a replacement and ensured the process was quick! The shoes are amazing

Exceptional customer service. Holly is a credit to R.A.D I had a little issue with a pair of RAD’s which was unlucky but these things happen with a shoe. However, it was the service with dealing with the fault that was just amazing and shows exactly why RAD is becoming such a popular brand. Holly has went above and beyond trying to source me a solution for my fault and I just want to say a big thank you. Would recommend RAD 100% and will be definitely purchasing again from them in the future down to the exceptional service I received from Holly!