Stohlquist Ebb Life Jacket ID: ACK01755 Color: Green Size: L/XL I ordered the Stohlquist Ebb Life Jacket ID: ACK01755 Color: Green Size: L/XL since my girlfriend ordered a similar one and loves it. My new PFD fits great and is very comfortable to wear during my kayaking trip. I had no problems ordering from The House, and even though my package was delayed a couple days I still received it before my last kayaking trip. It was definitely worth the purchase and I'm happy with how everything went.

Ghosts it's customers Never received my order from over a month ago. The chat window is nonexistent, the hotline number is busy. I couldn't get a hold of customer support other than a generic automated email. If you find yourself in this pickle-- you must persist! They will eventually answer. The seller must be the one to file the FedEx claim when your order is lost. Anxiously awaiting for the final resolution...

Good deal on Burton hoodies Only complaint is that shipping bag was not sealed. I don’t know if that is your shipping department’s fault or FedEx. Other wise everything was in good and new condition. The House always has great merchandise and good deals!

Awful customer service Unfortunately, there's no option for zero stars. The customer service is awful, if you call about a return. Customers get rudely treated. I received defective bindings on Wed. I called within an hour of them being delivered. Dylan was snotty and unfriendly. Borderline belittling. He seemed to enjoy the ability to give me a hard time as I'm now stuck with defective bindings. I was eventually told I would receive a return label that same day or the next morning, which has not happened. I've called customer service, left emails, contacted them on their website and also through Facebook. Still no response. After today, I will be filing a claim with my credit card company, better business bureau and contacting every person in headquarters that I can. Please don't do business here. Backcountry has amazingly friendly, knowledgeable customer service. They will go above and beyond for their customers. I ordered everything I needed by calling Backcountry, explaining my awful experience with the house. They gave me a great discount and free next day shipping. Also free returns if necessary.

great experience overall great experience overall. bought some ski pants, ended up too small, returned and bought the next size larger and they're perfect. i'm still not sure the money transactions have processed? i was just looking to verify and i only see one transaction for the first pants. i was very nervous to use fedex as the return shipper, they aren't very reliable.