Cannot get an order placed. Cannot get an order placed. Tried ordering online, but keep getting messages they cannot process. Have no problems with any other site, as I buy online almost daily. Customer support via chat was condescending and rude. Tried calling to order, but was on hold forever, so gave up. End of January, 2023, and they claim Covid and the holiday is causing problems. Sounds like an excuse for incompetence to me. They also charge heavily for shipping, and add the disclaimer that even though you are paying for a date range to receive, you may not get it then... again... Covid. You can have excuses, or results. Not both. They clearly choose excuses.

Waiting for refund after return. I rated you 3 stars because I’m as yet uncertain as to my experience. The jacket was too tall and thin for me so I’ve returned it, following all the instructions. I have my FedEx receipt but have heard nothing more and have no refund. My experience will either be 5 stars or 1 star depending on how well you handle the refund. I’m adding to my review to increase it to 5 stars because you handled my refund professionally and expeditiously. Thank you for that.

Ghosts it's customers Never received my order from over a month ago. The chat window is nonexistent, the hotline number is busy. I couldn't get a hold of customer support other than a generic automated email. If you find yourself in this pickle-- you must persist! They will eventually answer. The seller must be the one to file the FedEx claim when your order is lost. Anxiously awaiting for the final resolution...

I signed up at The House to make my… I signed up at The House to make my first purchase of Solomon X ULTRA hiking boots. The House prominently gave me a code for a 15% discount on my first purchase (DF15NM15). I wasted 15 minutes trying to check-out and pay the correct amount. Finally their customer service told me they were not going to extend the discount as promised. Classic BAIT and SWITCH to lure you from another trustworthy on-line retailer.

Good deal on Burton hoodies Only complaint is that shipping bag was not sealed. I don’t know if that is your shipping department’s fault or FedEx. Other wise everything was in good and new condition. The House always has great merchandise and good deals!