Awful customer service Unfortunately, there's no option for zero stars. The customer service is awful, if you call about a return. Customers get rudely treated. I received defective bindings on Wed. I called within an hour of them being delivered. Dylan was snotty and unfriendly. Borderline belittling. He seemed to enjoy the ability to give me a hard time as I'm now stuck with defective bindings. I was eventually told I would receive a return label that same day or the next morning, which has not happened. I've called customer service, left emails, contacted them on their website and also through Facebook. Still no response. After today, I will be filing a claim with my credit card company, better business bureau and contacting every person in headquarters that I can. Please don't do business here. Backcountry has amazingly friendly, knowledgeable customer service. They will go above and beyond for their customers. I ordered everything I needed by calling Backcountry, explaining my awful experience with the house. They gave me a great discount and free next day shipping. Also free returns if necessary.

Cannot get an order placed. Cannot get an order placed. Tried ordering online, but keep getting messages they cannot process. Have no problems with any other site, as I buy online almost daily. Customer support via chat was condescending and rude. Tried calling to order, but was on hold forever, so gave up. End of January, 2023, and they claim Covid and the holiday is causing problems. Sounds like an excuse for incompetence to me. They also charge heavily for shipping, and add the disclaimer that even though you are paying for a date range to receive, you may not get it then... again... Covid. You can have excuses, or results. Not both. They clearly choose excuses.

great experience overall great experience overall. bought some ski pants, ended up too small, returned and bought the next size larger and they're perfect. i'm still not sure the money transactions have processed? i was just looking to verify and i only see one transaction for the first pants. i was very nervous to use fedex as the return shipper, they aren't very reliable.

Waiting for refund after return. I rated you 3 stars because I’m as yet uncertain as to my experience. The jacket was too tall and thin for me so I’ve returned it, following all the instructions. I have my FedEx receipt but have heard nothing more and have no refund. My experience will either be 5 stars or 1 star depending on how well you handle the refund. I’m adding to my review to increase it to 5 stars because you handled my refund professionally and expeditiously. Thank you for that.

Great selection & prices Great selection, great prices. Had a difficult time choosing what to order, there were so many styles to choose from. Great feedback for sizing provided - very accurate. Received my order within 4 days of placement.