Non-responsive customer service These guys will not answer the phones. They rarely answer emails. We requested to cancel an order well before it was shipped out. We were ignored and it was shipped anyway. Every attempt we've made to contact them to return the items since has been futile. They don't respond to emails or answer phones and just ignore you. I'd stay away!

They really outdid themselves and… They really outdid themselves and always answered when I had questions about my item. Fast service normal shipping! Would buy again.

Airsoft GI Airsoft GI has reputable knowledge of all things invloved in airsoft. Great customer service and a huge selection. However, that being said, the mystery boxes. Are they really worth the lack of free shipping or discounts? Paying $200 for a box with shipping and getting a gun valued at $169 with freeship. Not cool. Additionally, many times I've seen the higher tier mystery box prizes go on sale shortly after if almost not immediately after the box hits basically for the same price as the box. Once again, not cool. My two cents. I've always shopped primarly with Airsoft GI and will continue to do so in the future, as they are probably the most reputable company in the market.

Gun shipped in good condition and… Gun shipped in good condition and operated perfectly. Went with a dozen friends who all dropped in 150 to 200$ range and they wanted my gun (Lancer tactical Gen 2 M4 Keymod Grey). Highly recommended from a beginners standpoint.

Rather trust a hobo with a Ferrari than AirsoftGI with my money Bought a brand new box mag, smokes and some small accessories. Box mag didn't work, smokes were all missing their pull-tabs. Emailed AGI, and they did not reply, left a message on YouTube chat during one of their live sessions, and was ignored. I'd rather buy from a total stranger off Craiglist, at least I know I'm getting scammed right away.