Excellent customer service I ordered some Chaco sandals for my son through this company because I found a good deal. We ended up having a problem with the sandals, a manufacturing defect. I needed to return them but it worked out good because he just could not get used to them and I was going to try to resell them. Customer service was wonderful, responding and giving me a hassle free refund. Great to work with!

Gear Trade Was Great, But Beware Backcountry Products This review has been edited because Gear Trade was very helpful and responsive. The rest of this review is about "past season" Backcountry products: I bought Backcountry brand pants that are basically two backsides sewn together. Like a front butt side and a back butt side. I honestly thought these were knockoffs and brought it to their attention. They aren't. These were considered "past season," but I honestly think these were factory store quality /rejected by quality control pants. I own two pairs of the same past season Backcountry pants that I bought years ago. They don't have two butt sides. (And I have a pretty big butt and flat stomach--I always know immediately when I've put my pants on backwards). I find this situation misleading, as these were supposedly only discounted because they're past season. As much as I love their pants, I probably won't buy anything past season from Backcountry again.

Great customer service from Scott at geartrade! I placed two orders after I accidentally left out an item that I meant to combine with my first purchase so that I could qualify for the free shipping. I was worried I was going to have to eat the shipping fee, but geartrade was able to fix the issue before the packages were sent out and combine the two orders for me, saving me the shipping cost! Great customer service from Scott! I bought a Karrimor Predator 80-130 liter ruck and the two side pocket attachments for it. Both items were in better condition than described, they were both brand new / completely unused. Super fast shipping too!

Always ask if there are holes! I was mostly satisfied with the clothes I got. I just don't understand why they let people resell clothes with HOLES in it.

Some good experiences, some bad. Some good experiences, some bad. The customer support is frustrating. They don't seem to have visibility or the ability or willingness to contact sellers to work out discrepancies. The site is very glitchy. One price shows in some places, another place shows another. Links lead to unexpected places or do nothing. It works OK enough that I will still use the service but it can be extremely frustrating service if you have any trouble with your order or glitches.