Stay away from Geartrade!!! Stay away!!! Aweful experience with an order from Geartrade. They sent a completely wrong item in a correct box. To me, this means that there was a customer return (to Backcountry) and the customer scammed them or this was a parts takeoff from a compkete bike. Either way, no one confirmed that the product in the box was legit. Extremely frustrating! They sent a return label and I am waiting for my refund which they say they will send refund when the seller (Backcountry).Furthermore, their policy states that they don"t pay the seller until the item has been successfully received and accepted by the buyer. This means that you have my money and should refund me as soon as you got the email receipt from Fedex. I will never buy from Geartrade again and I spend a ton of money on outdoor gear. Geartrade is absolutely horrible. I can get an instant refund from Ebay and Amazon Warehouse...

Sick deals, closeouts from Backcountry.com Good stuff... I have gotten plenty of things from here. I especially look for when I need a specialized piece of climbing gear (generally clothing) that I may only a few times. For example I got good GORETEX pants for a mountaineering trip for like 1/4 the price. Also, Backcountry.com liquidates things here and you can get seriously good deals on basically new stuff. Got a sick pair of climbing shoes for $60 ($150 retail) and they are perfect. Highly recommend geartrade.

I listed and sold quite a bit of $$$… I listed and sold quite a bit of $$$ worth of merchandise on this site. It was a costly and frustrating experience and I finally had my account deleted. They are unprofessional and simply do not have the tools to handle returns, etc. Their website needs a major overhaul. Their excuse is that they are a small company with limited resources. Can't say in my 40 yrs of business in the Outdoor Industry, anyone every used that excuse before. Not selling themselves well to say the least. My cost in time was by far the most frustrating part, but for the commission they charge, more than EBAY, it of course makes zero sense for selling outdoor gear, new or used.

Excellent customer service I ordered some Chaco sandals for my son through this company because I found a good deal. We ended up having a problem with the sandals, a manufacturing defect. I needed to return them but it worked out good because he just could not get used to them and I was going to try to resell them. Customer service was wonderful, responding and giving me a hassle free refund. Great to work with!

This website is a great resource for gathering equipment/goods for even better prices! The scope of products, vendors and owners is great! It's difficult to not find what you're looking for, new and old. Pricing is typically fair and better brick and mortar store prices. The various sizing methods could be cleaned-up in addition to site navigation from a user experience point of view. Overall, a go-to source for gear.