Faulty Kanulock Surfboard Straps I purchased a pair of Kanulock surfboard straps for my son. One of the locks became faulty after a month or so. I requested a replacement and promising to deal with it, I never got a reply - even after contacting the company a couple more time. Very poor customer service and will not be using them again.

Dishonest retailer Ordered item, received email to advise it was out of stock. Checked their website and it was showing in stock but at a higher price. Can’t be trusted

Poor customer care Delivery of a board took ages. Poor customer service from the start, when trying to change boards. Spent over £700 on a new board ect and they didn't even give me a block of wax Won't use again

Excellent customer service! I had an issue with an order that never arrived (Royal Mail's fault, not Sorted Surf Shop's), but Ben was quick to reply and to send out a new one. Excellent customer service!