Totally amazing customer service! This is one of the best customer service experiences I have ever received! I don’t normally complete surveys but I just had to share how surprised I was with the response to my request. I was being very picky about my new grandson’s gift and they treated me like it was their most important issue and immediately sent me a replacement! Not only am I grateful but also look forward to continuing my business with Great Golf Memories!

The back of the display case came… The back of the display case came completely off in transit. The staples used to fasten it to the frame seemed to be inadequate and poorly done.

I ordered a hole-in-one shadow box as a… I ordered a hole-in-one shadow box as a father's day gift. On the website, there an order-by date posted for guaranteed delivery by father's day. I intentionally placed my order several days before the order-by date to make sure the delivery happened in time. Despite this, they blew the delivery and it didn't arrive until after father's day. I emailed customer service with my complaint about the blown delivery. They did not even bother to respond.

Not the best costumer service The order was supposed to include a free ball marker clip but when the package arrived it wasn’t in there. I reached out to them and they basically said “oh well”, no offer to send one. This took away from the whole experience unfortunately.

Improve order confirmation process Ordered a Black Box ball marker set, product is very good. Would have liked to see a preview of what I ordered before final order was placed, to confirm my choice was correct. (initials style) Was unable to track order with tracking number provided and would like to see a confirmation the product was delivered