Defective ski warranty not honoured Purchased 2023 Line Chromic Ski's. After 3 weeks of use (5-6 times) the top sheet started seperating from the ski. Line's Warranty states "Delaminating of topsheet" is covered. Evo claimed this is topsheet chipping and is not honouring the warranty. Pursuing other support avenues (Line direct, Credit Card)

17 days since order - nothing! 17 days since order, no product, no tracking. Check status on website, nothing. Call and automated voice says wait time is 3 minutes, then 5, then 10 (how does it keep going up?). Chat and automated response says "swift response", leave chat up and 3+ hours later no response. Sent email and no response yet. Ordered from Backcountry, Moosejaw and REI on same or later dates and have all my stuff, even returned and received replacement from one. Order from those companies, not evo.

Fantastic service Fantastic service. They followed through with a price match guarantee within minutes of my emailing them with a lower price I had found online. Great information and follow through.

Don't bother with their price matching If you find a great price somewhere just jump on it and DON'T submit a price match request to these people. If it is too low for their taste they will simply come up with silly excuses as to why they can't meet or beat said price, and in the the meantime, while you've been waiting for them to respond, the item you wanted will sell out at that great price from the original vendor, leaving you totally out of luck. Guess how I know this...

item size doesn't fit even thought i… item size doesn't fit even thought i went by their guidelines but they want me to pay shipping to return it. They are just a reseller way better to go directly to the brands to buy it. Bought a pair of gloves and they broke within 1st day. Can't return told me to warranty it through the producer.