Terrible Company With Worse Customer Service Terrible customer service. I bought a pair of Sketchers sandals from them which arrived the wrong size and one of sandals is defective. I've contacted them 10 times so far about sending a return shipping label for the these shoes, and they have refused to send me a label, stating that it is my responsibility to pay the $10 it will cost to ship them back, and only then can they decide if they will even take the shoes back. Horrible company!

Very Dissatisfied To be honest, ordering and shipping went smoothly and quickly... Then, things took a turn for the worst. I had ordered size 10.5 and the sticker on the shoe box said 10.5. Upon opening the box, I discovered that both shoes were a size 9.5. Someone decided not to check inside the box before shipping (rookie mistake). I needed the shoes right away so I called Grivet. The rep who answered was zero help and told me just to follow return shipping instructions online. He did say I could return them to the closest store (400 miles away). I requested that the correct size be sent to me right away but Grivet would not do that until they receive the shoes back. I returned the shoes with Grivet's UPS label but unfortunately, that shipping takes a week to get back to Grivet! Why so long? I was not offered a discount or any help. There was also no option online to exchange the shoes for the correct size. The only option is return. This should be changed right away! In a nutshell, I still don't have the shoes I ordered and its been over 2 weeks! I am very dissatisfied and I feel I should be compensated in some way...

It again I do not like websites where you place an order, they charge your card, then a few days later send an email stating no longer available.

Need Exchange and Fair Return Policy I ordered a pair of shoes with my ordinary size but they were too small so I needed to return them. I was told no exchanges were allowed and I had to return them but I would need to pay a return fee which was only good for a store credit. I returned them and paid $12.75 in shipping myself so I essentially paid extra for shoes that didn’t fit. I did receive a refund for the price of the shoes but am still out of pocket for return shipping costs. Will never buy from Grivet again.

Order Canceled Slow to Refund My order was canceled because they didn’t have the item but I was not credited. It’s 2024 get inventory software that works. Update: was refunded days later.