Need Exchange and Fair Return Policy I ordered a pair of shoes with my ordinary size but they were too small so I needed to return them. I was told no exchanges were allowed and I had to return them but I would need to pay a return fee which was only good for a store credit. I returned them and paid $12.75 in shipping myself so I essentially paid extra for shoes that didn’t fit. I did receive a refund for the price of the shoes but am still out of pocket for return shipping costs. Will never buy from Grivet again.

Order Canceled Slow to Refund My order was canceled because they didn’t have the item but I was not credited. It’s 2024 get inventory software that works. Update: was refunded days later.

I ordered a pair of five fingers I ordered a pair of five fingers. My new shoes were a little tight at first but fit better the longer I wear them. The delivery was frustrating because I received two day delivery but the tracking never showed my order leaving the transfer facility. My order showed up after 4 days.

needlessly complicated shipping and payment process The order went through but I was unable to use a visa gift card because it didn’t have my name on it. I was able to use it on amazon later. When entering the delivery address it kept defaulting to my home address rather than the address that I would be staying at for the holidays, necessitating several re-tries. Otherwise it went well

I ordered a winter coat before Black…r. I ordered a winter coat before Black Friday and I just now got an email saying that they no longer can fulfill it. Very upset. I missed out on Black Friday sales. Very poor customer service.