Very Dissatisfied To be honest, ordering and shipping went smoothly and quickly... Then, things took a turn for the worst. I had ordered size 10.5 and the sticker on the shoe box said 10.5. Upon opening the box, I discovered that both shoes were a size 9.5. Someone decided not to check inside the box before shipping (rookie mistake). I needed the shoes right away so I called Grivet. The rep who answered was zero help and told me just to follow return shipping instructions online. He did say I could return them to the closest store (400 miles away). I requested that the correct size be sent to me right away but Grivet would not do that until they receive the shoes back. I returned the shoes with Grivet's UPS label but unfortunately, that shipping takes a week to get back to Grivet! Why so long? I was not offered a discount or any help. There was also no option online to exchange the shoes for the correct size. The only option is return. This should be changed right away! In a nutshell, I still don't have the shoes I ordered and its been over 2 weeks! I am very dissatisfied and I feel I should be compensated in some way...

Unethical and poor customer service I ordered a suitcase and within two hours my order was cancelled with no explaination. I wrote customer service as i thought this might be a mistake and was given a vague answer that the order "couldnt be processed". I asked if the bag was still available and that email was ignored so i went online and saw that in fact it was but they had raised the price $80.00. I wrote them once more and told them my findings and was told they "were not obligated to fill it" and it was the manufacturers fault as to why they couldnt sell it to me at the price i bought it for. What kind of customer service is this? It was your mistake! Dont blame someone else and say oh to bad for you! No other attempts were made to accomodate the situation or credit me towards another purchase.Extremely poor and unethical.I would NEVER recommend them or purchased from them again! If i could give you zero stars I would for shady business practices.

needlessly complicated shipping and payment process The order went through but I was unable to use a visa gift card because it didn’t have my name on it. I was able to use it on amazon later. When entering the delivery address it kept defaulting to my home address rather than the address that I would be staying at for the holidays, necessitating several re-tries. Otherwise it went well

I ordered a winter coat before Black…r. I ordered a winter coat before Black Friday and I just now got an email saying that they no longer can fulfill it. Very upset. I missed out on Black Friday sales. Very poor customer service.

Ordered what I wanted, they send whatever they wanted. Ordered a pair of shoes that were in stock.. the color i wanted.. in stock. order goes through, received confirmation. Ordered same shoe different color from a different website right after this purchase, received in 2 days. Purchase from Grivet took about a week to receive.. and wasn't the same color I ordered.. WASN'T EVEN THE CORRECT SHOE. They sold out of the size and color I wanted so instead of a call just threw a pair of any old shoe in any color they felt they thought i would like from the 5 minutes i spent on their website they figured they knew my tastes from all the stuff we been through together.. so long story short call in advance DO NOT USE ONLINE ORDERING make sure they have what you want in front of them or just get whatever they feel you should have.. then have to go through the ordeal of sending their shipment back to them and still not get what you want in the first place.