This company has zero customer service This company has zero customer service. Phone appears to be disabled. I received the rowing machine quickly. Missing four bolts to assemble it. Can get no response or make contact with gorowingo.com at all. Product might be good IF it could be assembled. I would recommend not to order based on the fact it appears no way to contact them or resolution to their problem of missing parts.

Just buy the real thing The website doesn’t work for registering and comments aren’t added as mine hasn’t shown up as a review for the product. The machine is mostly well built. The tension cord rubs the bottom of the frame and raises concern on the longevity of the rower. The computer is awful. It requires 4 AA batteries and doesn’t fit appropriate. Additionally, the Bluetooth connectivity is nonexistent as the app is not properly built. The instructions are extremely lacking as well.

Great customer service Great customer service, every concern is resolved above and beyond expectations.

Worst Customer Service I’ve ever seen! I ordered a $600 rower. When they sent it to me it was missing a bunch of hardware. I spent a week trying to get in touch with someone and finally someone returned my email. I said EXACTLY the hardware that I was missing, the quantity I was missing, and even included a picture of their instructions to better reference it… and a WEEK later i get shipment from them and it’s the wrong hardware! I can’t call them because they don’t list a phone number, they don’t respond in chats, they don’t respond in emails. All I want to do is build this $600 rower but it’s been sitting in pieces on my floor for weeks now. I wrote a negative review and when I heard back from them I deleted the review out of good faith and this is the thanks that I get!

Utter failure Utter failure. The package arrived with missing parts. Nearly impossible to reach customer support. No phone number. I finally got one email reply, but I have no idea if they are shipping the missing parts or not.