Do NOT trust this business Do NOT trust this business! They gave me a free upgrade to my membership. Then, I got a call from credit card company, Citibank that Roadrunner Sports was trying to charge my card $99.99 for the annual fee. I declined. Citbank blocked the charge. Then, Roadrunner Sports again submitted the charge for payment and it went thru. I've spent over a month trying to 'claw back' the $99.99 which I did not authorize. I strongly recommend taking your business elsewhere.

Road runner sports has the worst… Road runner sports has the worst customer service and frankly they’re a rip off when it comes to prices. I ordered something online and didn’t notice their website auto populated an old address of mine. I realized it immediately after I had already placed the order. I immediately sent them an email with the correct address and they replied that my order had already shipped and that if I wanted to change the address it would cost me $14. I told them to cancel my order and refund my money and they refused. You can get way better deals and customer service with Amazon. Don’t spend your hard earned money at road runners!

I love road runner membership due to… I love road runner membership due to hundreds of dollars saved over the pay several years. I don’t mind them taking auto dues so I don’t have to think about it, it is so worth it in the savings I get on running she’s for years from this company as I’m a regular. Best place in town to shop. Delivery is fast, reliable 😊

Really horrible rewards program, customer service... The rewards program is terrible. It is a train you can get on but never get off. It is very difficult to use your "rewards" and very difficult to get out of the program - the billing continues, for years. The program requires you to renew automatically and gives you discounts it says you can use, but even when you place an order, tick the box to apply your rewards, and the rewards show as applied in the shopping cart, the actual charge to your card doesn't reflect the application of the reward balance. Even if you have paid for the program (your first year is "free"), if you turn off auto-renewal, your rewards are unusable from the date you turn off the renewal. This is surely illegal. The customer service is poor - they obfuscate the issue when you call in. They evade questions like how many years you have been charged the fee. It is difficult to reach a customer service rep as the hold times are long. The actual availability of inventory (selection, styles, current shoes) is poor, so it is difficult to use your points for the shoes you want for this reason, in addition to the more technical ones.

Try canceling the service - IMPOSSIBLE Try canceling the service. it's impossible. I moved out of the country and no longer need a membership. Have waited on hold for HOURS. They tell you if you press "1" they'll call you back, but NEVER HAPPENS. It's impossible to get out of the plan because the only way they'll let you exit is by calling them on a number they don't answer.