Quick to charge credit card, but no delivery! I ordered a close-out ebike off Erik's website on December 14. The ad and the confirmation said the bike would be delivered 12/24. No scanning or tracking information with FedEx, and nothing delivered as of today 12/30. Chat with Erik's (Liz) was useless - she bitched that "we are doing the best we can." Two more electronic contacts have gone unanswered, but ERik's was quick to charge my credit card for the purchase! Wake up Erik. The charge won't be paid unless the bike arrives before payment is due.

My experience with Heather at Erik’s bike shop My experience with Erik’s bike shop in Glendale has been exceptional.Heather, in the service department, has been extremely helpful. Her explanations were very clear and concise. She is open to questions and listens to the customer’s concerns. The entire staff is helpful and professional. I am thrilled that we changed bike shops. Thank you!

Erik's provides awesome customer … Erik's provides awesome customer service! We always enjoy going to Erik's with our questions and to just browse! They definitely have good deals and we were thrilled to order a new board, boots, jacket, and snow pants for our son this Christmas through Erik's webiste. We know we can easily return items if they do not fit or work. Thankfully, everything we orded was perfect!

False advertising Advertised a bike on line that clearly said $49 shipping. When I called to buy it thay said it had to be in store pick up only. They said they had no idea why it quoted shipping. Bike was a 2 yr old leftover. You want to sell the bike or not? It's a bike shop, sell and ship all the time. Ive worked in a bike shop, its not harfd. To me it's false advertising. Seems they are too big and customer service suffers as a result.

SNOWBOARD BOOTS Review SNOWBOARD BOOTS Review: Erik’s Bike Shop had the best price for the Ride Anthem snowboard boots I was looking for. I was skeptical at first given other reviews, but I placed my order on Thanksgiving, my boots shipped Friday the 25th, and I received exactly what I ordered on the 1st of December (four days earlier than expected). I couldn’t find another online retailer that was offering the Boots at a discount ($199/$249), so I’m super pleased with what I got. Thank you Erik’s!