West Des Moines Store ~ the manager… West Des Moines Store ~ the manager there was the rudest lady/kid lacking service I have ever met - I'm posting on all military and veterans/Gov sites I belong to NOT NOT GO THERE!!!! Unacceptable behavior from the manager! Not cool! Sorry, not sure, MAYBE SHE WAS HAVING A BAD DAY???

My experience with Heather at Erik’s bike shop My experience with Erik’s bike shop in Glendale has been exceptional.Heather, in the service department, has been extremely helpful. Her explanations were very clear and concise. She is open to questions and listens to the customer’s concerns. The entire staff is helpful and professional. I am thrilled that we changed bike shops. Thank you!

Beware, you may be shipped an open box or used item that's advertised as new and unopened I ordered a new and unopened item to give as a gift. I expected it to be new in box and sealed. The item I received has a dirty box with broken seals. Inside of the box, items have been opened, unwrapped, and are missing original packaging. I contacted support and they stated that the item may have been in a display case prior to repackaging it and shipping it to me. I'm not sure why the cords would have been unpacked and unwrapped if this was only in a display case and never used, but it's possible. UPDATE: Upon using the item, it is clear that it was used and returned, since the item was not even reset to its factory state. In any case, stores generally sell open box, demoed, or returned items at a discount. I did not order an open box item. I ordered a new and unopened item to avoid any concerns that go along with an open box item. Additionally, it is difficult to gift an opened package with a dirty box, whether it's been returned or not. Erik's offered to accept a return for the item, but support did imply they often ship open box items as new without warning. Consumers should be aware of this policy.

Never Again In my opinion, this is the worst company I’ve every dealt with. I usually don’t even do these online reviews. Erik’s Bike Shop has the worst communication I’ve ever experienced; they couldn’t seem to e-mail me back or answer any of my calls. Now when I get my mid-grade product I have to pay nearly half the price I payed for the bike, for shipping. I have no intention from ever buying from this company or even possibly recommending to a potential buyer. If one even mentions this company I would strongly urge that they reconsider that option. Humbly.

Ugh! they claim to carry the most bikes in the usa (nothing that i would want). it would be nice for a “local” bike shop help to carry at least a 80mm presta valve for a 25mm tire and better yet a salesman other than a kid who actually knows whether or not what he gave me doesn’t fit until i showed him their teenage mechanics are -fly -by -nights and when i finally found one after who knows something he quits in 5 months he figured it it out erik’s is a shop who just happens to sell bicycles like walmart and that’s being kind