Second purchase from Erik’s bike shop… Second purchase from Erik’s bike shop and second time-shame on me. I just received the bike, second bike to come in damage. FYI all bikes are “floor models” which mean they are assembled and disassembled to be sent out when purchased. This means they can be scratched, used in the parking lot, and then sent out to unknowing customers. And they offer little none exchanges or returns. Brand new se bike just received by fedex today, pedal crank is stripped and they do not want to hear this. DO NOT ORDER from them!!

Beware, you may be shipped an open box or used item that's advertised as new and unopened I ordered a new and unopened item to give as a gift. I expected it to be new in box and sealed. The item I received has a dirty box with broken seals. Inside of the box, items have been opened, unwrapped, and are missing original packaging. I contacted support and they stated that the item may have been in a display case prior to repackaging it and shipping it to me. I'm not sure why the cords would have been unpacked and unwrapped if this was only in a display case and never used, but it's possible. UPDATE: Upon using the item, it is clear that it was used and returned, since the item was not even reset to its factory state. In any case, stores generally sell open box, demoed, or returned items at a discount. I did not order an open box item. I ordered a new and unopened item to avoid any concerns that go along with an open box item. Additionally, it is difficult to gift an opened package with a dirty box, whether it's been returned or not. Erik's offered to accept a return for the item, but support did imply they often ship open box items as new without warning. Consumers should be aware of this policy.

Quick to charge credit card, but no delivery! I ordered a close-out ebike off Erik's website on December 14. The ad and the confirmation said the bike would be delivered 12/24. No scanning or tracking information with FedEx, and nothing delivered as of today 12/30. Chat with Erik's (Liz) was useless - she bitched that "we are doing the best we can." Two more electronic contacts have gone unanswered, but ERik's was quick to charge my credit card for the purchase! Wake up Erik. The charge won't be paid unless the bike arrives before payment is due.

West Des Moines Store ~ the manager… West Des Moines Store ~ the manager there was the rudest lady/kid lacking service I have ever met - I'm posting on all military and veterans/Gov sites I belong to NOT NOT GO THERE!!!! Unacceptable behavior from the manager! Not cool! Sorry, not sure, MAYBE SHE WAS HAVING A BAD DAY???

From lies to lack of communication and still no shipping I talked with someone on their online chat on May 5 and was told the item I was ordering was in stock, with 6 available, and orders were being processed and shipped in about 2 days. On May 10, I received an email response to an inquiry saying my order would ship the coming week. My order still has not shipped, and I am getting absolutely no responses to my emails. So they’re not being upfront about their processing time and not being responsive to emails. This is extremely frustrating. They’re taking business away from other small businesses and then not fulfilling the orders, and they’re stringing costumers along. I highly recommend you avoid ordering from Erik’s.