Beware, you may be shipped an open box or used item that's advertised as new and unopened I ordered a new and unopened item to give as a gift. I expected it to be new in box and sealed. The item I received has a dirty box with broken seals. Inside of the box, items have been opened, unwrapped, and are missing original packaging. I contacted support and they stated that the item may have been in a display case prior to repackaging it and shipping it to me. I'm not sure why the cords would have been unpacked and unwrapped if this was only in a display case and never used, but it's possible. UPDATE: Upon using the item, it is clear that it was used and returned, since the item was not even reset to its factory state. In any case, stores generally sell open box, demoed, or returned items at a discount. I did not order an open box item. I ordered a new and unopened item to avoid any concerns that go along with an open box item. Additionally, it is difficult to gift an opened package with a dirty box, whether it's been returned or not. Erik's offered to accept a return for the item, but support did imply they often ship open box items as new without warning. Consumers should be aware of this policy.

Ugh! they claim to carry the most bikes in the usa (nothing that i would want). it would be nice for a “local” bike shop help to carry at least a 80mm presta valve for a 25mm tire and better yet a salesman other than a kid who actually knows whether or not what he gave me doesn’t fit until i showed him their teenage mechanics are -fly -by -nights and when i finally found one after who knows something he quits in 5 months he figured it it out erik’s is a shop who just happens to sell bicycles like walmart and that’s being kind

From lies to lack of communication and still no shipping I talked with someone on their online chat on May 5 and was told the item I was ordering was in stock, with 6 available, and orders were being processed and shipped in about 2 days. On May 10, I received an email response to an inquiry saying my order would ship the coming week. My order still has not shipped, and I am getting absolutely no responses to my emails. So they’re not being upfront about their processing time and not being responsive to emails. This is extremely frustrating. They’re taking business away from other small businesses and then not fulfilling the orders, and they’re stringing costumers along. I highly recommend you avoid ordering from Erik’s.

Erik's provides awesome customer … Erik's provides awesome customer service! We always enjoy going to Erik's with our questions and to just browse! They definitely have good deals and we were thrilled to order a new board, boots, jacket, and snow pants for our son this Christmas through Erik's webiste. We know we can easily return items if they do not fit or work. Thankfully, everything we orded was perfect!

CRAPPY service, CLUELESS manager I called my local Erik's to get a tire that was listed as in stock at a different Erik's location and on the manufacturer's website. They said it would take a month or two to get in. No problem since I was putting that bike away for the season. It ended up taking OVER SEVEN MONTHS, six phone calls, and ten emails to get a stupid tire. The worst thing is that they offered not even a single word of apology, no acknowledgment whatsoever that they had completely failed to deliver on their promise. I spend a LOT of money on bikes and parts, but I'm never again going to spend any of that money at Erik's.