My experience with Heather at Erik’s bike shop My experience with Erik’s bike shop in Glendale has been exceptional.Heather, in the service department, has been extremely helpful. Her explanations were very clear and concise. She is open to questions and listens to the customer’s concerns. The entire staff is helpful and professional. I am thrilled that we changed bike shops. Thank you!

Second purchase from Erik’s bike shop… Second purchase from Erik’s bike shop and second time-shame on me. I just received the bike, second bike to come in damage. FYI all bikes are “floor models” which mean they are assembled and disassembled to be sent out when purchased. This means they can be scratched, used in the parking lot, and then sent out to unknowing customers. And they offer little none exchanges or returns. Brand new se bike just received by fedex today, pedal crank is stripped and they do not want to hear this. DO NOT ORDER from them!!

Ugh! they claim to carry the most bikes in the usa (nothing that i would want). it would be nice for a “local” bike shop help to carry at least a 80mm presta valve for a 25mm tire and better yet a salesman other than a kid who actually knows whether or not what he gave me doesn’t fit until i showed him their teenage mechanics are -fly -by -nights and when i finally found one after who knows something he quits in 5 months he figured it it out erik’s is a shop who just happens to sell bicycles like walmart and that’s being kind

False advertising Advertised a bike on line that clearly said $49 shipping. When I called to buy it thay said it had to be in store pick up only. They said they had no idea why it quoted shipping. Bike was a 2 yr old leftover. You want to sell the bike or not? It's a bike shop, sell and ship all the time. Ive worked in a bike shop, its not harfd. To me it's false advertising. Seems they are too big and customer service suffers as a result.

Before you purchase anything from this company you better hope you won’t have to rely on their customer service Before you purchase anything from Erik’s Bike store read the reviews. There are a few people that had a good experience but there is an overwhelming consistency of comments suggesting that Eriks will take your money but there is no customer service to back their brand. This is absolutely true in my experience with Eriks. I have purchased multiple products from this company but will never do business with them again. Erik’s bikes does not care about their customers or doing what’s right. Stay clear of this company and spend your hard earned money somewhere else.