Thought I was getting a good deal on a… Thought I was getting a good deal on a BH fitness treadmill that retailed for $2499 and was told it was a top of the line unit.First one was replaced by BH fitness after 5 months and the second one I trashed after 30 months with only 300 miles on it after 2 new motors and 2 circuit boards.Unlike places like Costco,Sams,BJs and even D*cks sporting goods once you leave the it's between you and the manufacture.Gym Source doesn't even carry BH products any longer and is very vague on why not.When you buy at Gym Source you are on your own and this is why people buy at the big box stores and Gym Source is not that small.

THE WORST CUSTOMER SERVICE I HAVE EVER… THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY ENTIRE LIFE!! THEY WILL NOT HONOR PREVIOUSLY AGREED CONTRACTS AND WARRANTIES! RUDE EMPLOYEES THAT DONT CARE A THING ABOUT THEIR CLIENTELE OR BACKING THEIR PRODUCT. BUYER BEWARE!!!

Ordered dumbbells in late December with… Ordered dumbbells in late December with an original due date of early January. Not only did the dumbbells not arrive but they also didn’t communicate they would be delayed. The delivery date kept getting pushed back 1 month for several months until the end of April when they then told me it’d be May or June. Terrible experience, terrible customer service.

Sold us a damaged/faulty unit that can’t be repaired In April 2017, my husband and I paid $5600 for a Cybex elliptical from GymSource (Tarrytown Road, White Plains). Since we got the unit, it has been making an excessive amount of noise (clunking with every pedal stroke). We’ve had it serviced by Gymsource approximately 15 times, to no avail. I asked to have the unit replaced, as they have replaced almost every piece they say could be making the noise, but it’s still ridiculously loud. The store manager refuses and tells me to contact service. The last time I called, they told me the warranty was about to expire and that even though we’ve had ongoing service problems, they cannot extend it. So now we are stuck with a unit that makes a ton of noise, apparently can’t be serviced, and if we do want it serviced we will have to pay for it. I would NEVER BUY ANYTHING FROM THIS COMPANY AGAIN.

My husband posted the previous review … My husband posted the previous review and we have tried all the email addresses you gave us but they bounce back just as they do for direct gym source. We would like to know how you know we ordered a treadmill as my husband didn t put that in the review. For the information of the person/people who are stealing other people's money the police and consumer services are on to you and we are also getting interest from a tv consumer programme .WE WANT OUR MONEY BACK