Ordered dumbbells in late December with… Ordered dumbbells in late December with an original due date of early January. Not only did the dumbbells not arrive but they also didn’t communicate they would be delayed. The delivery date kept getting pushed back 1 month for several months until the end of April when they then told me it’d be May or June. Terrible experience, terrible customer service.

DON'T USE THEM! THEY DO NOT STAND BEHIND THEIR PRODUCT!I purchased a $4,000+ Bodycraft U1000… I purchased a $4,000+ Bodycraft U1000 Upright Bike from Gym Source, located on Railroad Avenue in Greenwich, CT. The purchase experience was wonderful, and then the bike was delivered. Within hours of delivery, I noticed the base of the bike was terribly scratched. I immediately contacted the sales representative, who then contacted his logistics team and then supervisor. His reply was, "Are the base scratches on the metal or top plastic portion? If on the plastic, I see my floor model has similar swirl-like scratches on it too. This might be from putting your sneaker on it while getting off / on. Instead of shiny plastic they should have a matte finish or metal steel." Really?! Accusing me of causing the damage? Who does that?! Net, net, they did absolutely nothing to repair the bike! Pass the word, I know I will. Signed a VERY unhappy customer.

BEWARE This company has hired a phone… BEWARE This company has hired a phone service company to screen ALL calls and has ZERO intent on calling anyone back, or answer the phone. They took payment and are refusing to call us back, or deliver our equipment. We have considered hiring an attorney.

Had a HORRIBLE experience with Gym Source in White plains Had a delivery of a home gym. One of the 3 guys there was very rude and threw 45 pound dumbells on our floor as he was removing our old home gym. We complained to James at the White Plains store and he said someone would call us back and we received no call back or follow up on the incident. We also received no instruction manual or warranty information on the home gym we purchased. We had bought a treadmill from them in the past and the guys that had installed the treadmill had stripped the screws when I was moving. When i notified them of this they still charged me to have them come out and fix the issue that they had caused. I am very dissatisfied and will be taking my business somewhere else in the future.

I use the Gym Source in Greenwich, CT I use the Gym Source in Greenwich, CT. We recently built a new home and included an area for exercise equipment but had no real idea how to outfit it. Lisa Ripley and Carlos always go way above and beyond to help us understand what we need - with a focus on how each piece of equipment is different. They both have a rare mix of professional and knowledgeable help without any pressure. They also have saved us a lot of $$ by alerting us when pieces we are looking at are on sale - again with no pressure.