Had a HORRIBLE experience with Gym Source in White plains Had a delivery of a home gym. One of the 3 guys there was very rude and threw 45 pound dumbells on our floor as he was removing our old home gym. We complained to James at the White Plains store and he said someone would call us back and we received no call back or follow up on the incident. We also received no instruction manual or warranty information on the home gym we purchased. We had bought a treadmill from them in the past and the guys that had installed the treadmill had stripped the screws when I was moving. When i notified them of this they still charged me to have them come out and fix the issue that they had caused. I am very dissatisfied and will be taking my business somewhere else in the future.

BEWARE This company has hired a phone… BEWARE This company has hired a phone service company to screen ALL calls and has ZERO intent on calling anyone back, or answer the phone. They took payment and are refusing to call us back, or deliver our equipment. We have considered hiring an attorney.

Absolute scam Absolute scam. I placed an order on April 1, when my card was charged immediately. I should have recognized the red flag then. Usually, you should only be charged when your order ships. After not hearing from Gym Source for several days I tried MULTIPLE times to get in contact with someone to get an update on my order with zero response. It wasn't until I finally attempted through the website when someone reached out only to tell me my order was back-ordered and wouldn't ship for months. She said she would cancel my order and refund, but have since heard NOTHING from them, and have not received a refund. I am livid.

I use the Gym Source in Greenwich, CT I use the Gym Source in Greenwich, CT. We recently built a new home and included an area for exercise equipment but had no real idea how to outfit it. Lisa Ripley and Carlos always go way above and beyond to help us understand what we need - with a focus on how each piece of equipment is different. They both have a rare mix of professional and knowledgeable help without any pressure. They also have saved us a lot of $$ by alerting us when pieces we are looking at are on sale - again with no pressure.

Excellent service and top notch equipment Purchased a Hoist Mi7 with Smith Machine; Ivanko Chrome plated dumbbells and True Fitness treadmill and could not be happier. They did an amazing job on the flooring install as well. Very professional. The gym looks better than any gym you could join and it's right in my basement. The staff is extremely knowledgeable and responsive. I highly recommend them.