TERRIBLE CUSTOMER SERVICE I am beyond disappointed in the level of customer service. Not responding to phones calls or emails for DAYS AT A TIME is UNACCEPTABLE. I REGRET spending our money with this company and will NOT be a returning customer. What a shame...I am hoping we eventually receive the products we paid for.

ABSOLUTELY Horrible company! CRAP business practices. I have been trying to get ahold of someone. They have not responded to e-mails, calls and their phone system always says they are out of office. Picked them over PRX and rouge. They never answer, never return calls and if that how they are with potential new customers. Just imagine how Crappy they are to customers with issues! I will let Rouge know to send a thank you letter. It looks like my 7 grand is going to them!

I'm a potential customer in UK. I'm a potential customer in UK. Their equipment looks really nice and I would have definitely purchased some equipment. Sadly there is a 5 month waiting time to buy from their UK supplier and do not sell directly. I wonder how this is a good business model to have what looks to be fantastic bits of kit that you cant get within a reasonable time? I tried to buy directly from their US site but sadly they do not do international sales. I believe that they would expand their business exponentially if they would handle international sales themselves or to have a decent amount of stock in a European warehouse to create short lead times and grow their client base. Ironically I'm disappointed with their sales set up and not getting the opportunity to buy and give a positive review of what looks to be decent work out equipment. Can i recommend Rep fitness? Regrettably NO! I would welcome the opportunity to sing their praise.

makes perfect sense that this company… makes perfect sense that this company has such a low reviews, the customer service is a joke, they will not even send you a part that cost less than five dollars to replace a defective product, even after you spend thousands and thousands of dollars with them, stay away!!!! The Ares attachment to the rack system has cable design problems, I would definitely by from Rogue in the future- the company that REP is trying to be.

Bought a Rep Fitness bench Bought a Rep Fitness bench. It arrived with a warped frame and a broken post. This despite a Rep fitness representative on Reddit claiming quality control issues were over. They have NO quality control at all and the benches they claim are their design can be found all over the internet. They lied abut that too. Also, the site King of the Gym will remove comments that show Rep fitness in a negative light. They've obviously bought their positive reviews.