TERRIBLE customer service! Terrible customer service!! Ordered a $1099 bike from them on September 3rd, 2020.The charged my credit card but STILL haven't delivered my bike. THIS IS DECEMBER. They have given me no update on when the bike would be shipped as of December 15th. I've emailed several times, checked their website (as directed when you call their customer service line), and called, leaving voicemails with absolutely NO response. All I want at this point is my order cancelled and my card refunded. This is totally a scam website. Legit, there is no reason for this. COVID is no excuse. Very unhappy and feel totally scammed.

I am amazed by professionalism of Summit bicycles. I can't even express enough how I am satisfied with Summit bicycles' help! Their customer support is outstanding. I was ordering a bike as a gift for my husband's bday, and need it to be shipped to LA. Chris helped me with that order and shipping so I could get the bike when I need it! The whole process went smoothly I didn't have to think about it or worry. I am really amazed by that kindness. If I could give them 100 stars review, I would :D Thank you!

It may be a scam I ordered a product two weeks ago. I've been trying to communicate to get the status of my order but it's been imposible to get a hold on them. I am afraid this is a scam. please be careful

Great customer service The product that I was interested in was not in available for when I needed it. Rob was able to put me into a better product (Garmin Edge 500) that ultimately is a product that better fit my needs. The package was shipped coast to coast in two days. This let me use the product sooner than anticipated. It's refreshing to have service like this. I highly recomend this shop to all my ridding biddies. Thanks!!!

Shipping problem but resolved with great comm. and customer service. I ordered a set of tires via Summit, as Trek (and every where in my neighborhood) was out of stock of the particular make/model/size I needed. The free shipping sealed the deal and price was less than I would have paid at my local shop. Unfortunately, I never received the original shipment, but through timely, friendly, and professional communication (with Robert), a more than favorable resolution was reached. I received a new shipment in a timely manner and would more more than happy to order from them again.