Needed to dispute the charge with my Credit Card Company to get my money back Sports Stop sent a faulty product and would not refund my money. I had a similar experience to others. They are great on the shipping and selling. Good luck if you want a refund or they make a mistake The details is they sent a defensive shaft that had the grip coating break down so that it felt like it was covered in honey. They did not want it back, and eventually refunded me for the cost of the stick. They would not refund the shipping. Sport Stop admitted in email that they knew about the issue for this particular brand of stick, and that they did not quality control the product before they sent it out. They actually sent me customer reviews that said they had an issue as an excuse as to why I should pay the shipping costs for a product that is in the trash can. Pretty much pathetic.

Purchased a StringKing LAX shaft and… Purchased a StringKing LAX shaft and pre strung head. I thought I was getting a ok deal even with the included shipping and handling costs to get the product to Canada. However, SportStop does not disclose that the high shipping cost that they charge does not cover an additional charge that the carrier (FedEx in my case) will charge you after the parcel has been delivered for “administration/processing fee” for it to enter Canada. This cost me an additional $104.78 I tried to reach out to SportStop to discuss…..zero response.

Wrong order I ordered a proton power unstrung and it came strung which wouldnt have bothered me but i was crap mesh and a horrible job.

Great, I had a last minute change, and they worked it out I had placed an order one evening, then realized I needed more of the item, but didn't want to pay for shipping twice. I submitted a second order including all that I needed, hoping I could cancel the first order. I sent an email knowing they were closed, but hoping they would catch it before first order went out. They did, it was much appreciated. I've had positive experiences in the past as well.

Bad Exchange Policy I've purchased hundreds if not thousands of dollars form Sports stop over the past several years. It was my "Go to" When I needed something in a pinch or for that special lacrosse gift. The exchange policy blows. My most recent purchase was for UA Rib Guards - A 50 dollar purchase for which I paid 11 dollars to ship them. When they arrived they were a touch too big. No problem, I thought, I'll simply exchange them... Well. You can't exchange anything with SS. You can only flat return the item and then purchase again. So I did... and paid another 11 bucks to have the item shipped. then... I go to my email to look for the return shipping label only to discover that If I want it that it will cost me another 9 dollars. Doh! So when you add up all of the shipping costs for an item I simply wanted to exchange I'll have paid 62% of the purchase price to get it here. Lesson learned. My bad. Its a good company with a bad return policy. There are other options that should probably be explored.